Bridging the Gap Between Young People and Politicians

Some good news.

I’ve been working with Global Diversity Positive Action (GDPA) an organisation based in Huddersfield which has a particular focus on unleashing the potential of young people who may have been denied opportunities by mainstream agencies. GDPA will shortly be launching an exciting shop-front project in the centre of Huddersfield, which will include a coffee shop, a co-working space, a recording studio, IT training facilities, and hireable meeting space.

A few months ago, I helped GDPA apply for some funding to run a project which addresses some issues which are close to my heart. And last week we heard that The Community Foundation for Calderdale had approved the application.

Lower Valley Chat (working title) aims to engage young people in political processes by bridging the gap between the language they commonly speak, and that used by those who make decisions about their lives. We’ll be working with young people in the Brighouse, Rastrick and Elland areas of Calderdale to help them create multimedia content which identifies the issues of greatest importance to their lives and expresses the actions they wish see taken to address them. We will then present this material to local politicians and other decision makers and invite them to respond.  There has been much talk about increased youth involvement in politics following the recent General Election, one of the things we’ll be testing in this project is whether this involvement can be sustained, and whether the politicians will really listen to their views, or is it just a case of courting their votes at election time. We’ll be working with colleagues at Calderdale Council’s Youth Service to engage with the young people they work with.

It will very much be up to the young people involved to decide what they want to say and how they want to say it, but we envisage they will build their case using a mix of YouTube videos, SnapChat messages and Instagram posts, with maybe a bit of Facebook and Twitter mixed in as well. The challenge will be to get the decision-makers to engage with them on those platforms. It’s a challenge I am looking forward to.

We are already planning a launch event in a local park featuring a performance by a popular local Grime artist. And the project will culminate in an event where we present the content to the politicians.

We are looking for businesses (local or otherwise) who’d like to get involve by donating prizes to be presented to the young people. Please please get in touch if you can help with this.

Watch this space for news of the project as it develops.

Why does it take a tragedy for the good stories to come out?

On Tuesday of this week I tweeted the following

There were some amazing stories that came out of the aftermath of the bombing at Manchester Arena, not least of which being the heroics of Steve, the homeless guy, who subsequently was offered 6 month’s accommodation by the co-owner of West Ham United Football Club.

But, why does it take a tragedy for the mainstream media and the public in general to start paying attention to our dedicated NHS workers and other public servants? And, it has to be asked, why does a homeless person have to perform heroic deeds before he is offered accommodation?

Health workers and public servants are doing great work every day of our lives, and there are homeless people on the streets of every city who have not had the opportunity to respond in the way Steve did. Are they any less deserving?

People doing good work need to tell their own stories. Because there are few occasions when the mainstream media and public pay attention to them.

We are a society that believes in sharing, in helping each other, and in being there when needed. That is our story.

Friendships not Transactions

I need to get this off my chest.

I couldn’t possibly count the number of times people have given me the excuse for not pursuing digital transformation that recipients of services would miss the personal touch. Indeed I am repeatedly told that, for many the regular interaction with their care worker / housing officer / other professional is their only human contact.

I have 2 responses to this argument.

The first is, why are we not making more use of technology to reduce isolation and increase human contact? First priority in this for me is to assist people to use social networking to make new friends who they can subsequently meet in person. Second priority is to connect people together online, whether it be via social media sites, or via video conferencing.

My second response is this. What has our society come to if the only personal contact people have is with those who are paid to deliver a service to them? This is not right and it should not be used as an excuse for holding back progress. I refer you back to my first response for how we should be dealing with this. Let’s help people make and maintain real friendships, not rely on perfunctory transactions for a semblance of human warmth.

Here’s Paro the robot seal which has proven really good at connecting with older people.

Tales from Notwestminster

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Friday and Saturday saw two days of “Democracy Geeks” getting together in the town where I live, Huddersfield. This is the third year that Notwestminster has happened and the event just goes from strength-to-strength.

Technically, Friday and Saturday were separate events, with Friday being the Democracy Experiments Day, and Saturday being the main event. But there were enough people present at both days to make it feel that they were completely connected, and a Pechakucha evening on the Friday night, also brought some other new voices into the picture.

Friday

So, on Friday, we split into groups to work on particular challenges. I joined the group led by Helen Cammack which was looking at how local authorities could work with community groups as a conduit to public involvement and consultation. After some discussion, we agreed that it would make sense to use Helen’s interests.me platform combined with Kathryn Corrick‘s Represent to develop an online consultation mechanism via which community groups could collectively input to council policy. Helen and Kathryn went away to work on this, while the rest of the group worked on our complementary idea, which was to put together a video news bulletin on forthcoming council business which could be shown at community group meetings.

The idea was to to create a user-friendly package, summarising the business the council was due to deal with in the next month which groups could then discuss and respond to. Thanks to Spencer Wilson who joined the group briefly to help us identify where we could find guides to up-coming business from Kirklees Council.

The video we came with up is below. This is a kind of proof-of-concept. It’s a bit rough and ready, but, I think a fairly good effort given that we basically did it all, including choosing the topics, writing scripts for the section, filming it, and doing a basic edit in half an hour. I finished editing it on Saturday. I’d be really interested in feedback on this concept. I firmly believe that reports and papers are not the way to communicate council business to the public, and I think this idea has merit. What do you think?

And here is the prototype consultation tool that Karen and Helen came up with https://app.represent.me/collections/4680/kcorrick/34/what-do-you-think-about-social-care/questions/3248/what-does-social-care-mean-most-to-you/ I think we’ve got something here.

After a brief break during which I walked the dogs, Friday evening saw a democracy-themed Pechakucha evening. There were some very inspiring talks, and a number of people who had never done a talk before in that format did a great job in grappling with it.  During the evening I launched the Civic Story Factory. More of that later.

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Saturday

We reassembled on Saturday morning, with a fair number of new people. The day kicked off with some Lightning Talks, and I was particularly pleased to see the in-coming Chief Executive of Kirklees Council (she started the job two days later), Jacqui Gedman delivering the first talk, and thus endorsing the Notwestminster approach.

Most of my focus on the Saturday was on the workshop I was running “Introducing the Civic Story Factory”, which launched my new social enterprise dedicated to unlocking the stories of great work done in the non-profit and public sectors. You can find notes of the session (largely compiled by the wonderful Louisa Thomson) here. I passionately believe that we need to tell the stories of what goes into delivering great public services to counter the negative propaganda put out by the mainstream media. The Civic Story Factory will help people to tell their stories and tell some of the best stories itself. Find out more about it here.

We had a great discussion in the Workshop and the actions we committed ourselves to were:

  • Further developing the concept of video summaries of up-coming council business as piloted in Friday’s session
  • Encouraging and facilitating the production of decision-summary videos following council meetings
  • Documenting the benefits to the village of Bradwell Parish Council‘s support for the village’s Annual Carnival.

If you’d like to work with us on making any of this happen, please get in touch.

Notwestminster 2017 was a great couple of days. Keep an eye on the site to see how the other experiments are progressing, and, if you haven’t made it to a Notwestminster event yet, don’t miss out on the next one!

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Thanks to @LDBytes (particularly Diane) for some of the images used in this post

The Christmas Advert for Social Good?

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It’s that time of year again when the retailers are releasing their Christmas adverts, their intention being to tug at your heartstrings to persuade you to spend your hard-earned money with them rather than their rivals. And, for the last few years at least, they’ve been crafting them in ways designed to ensure that lots of people want to share them via social media.

All this effort, all this time, all this money put into making us want to buy things. Wouldn’t it be great if similar resources could be put into persuading people to be kind to each other, to help those in need, and to build a better society. Could you do it. Could you tell your story, the story of the good work you do, and of how you are making lives better, in the style of a Christmas advert? Go on, have a go!

I am passionate about the power of Digital Storytelling and I want to help all organisations and individuals to gain the skills and capabilities to tell their own stories to the world. If you share this objective, and just need a little help getting there, please get in touch.

PS.

Sorry about the creepy video

 

Love, Care and Happiness: Telling The Story of Great Social Care

2016-09-20-13-45-21As you may know I’ve been doing some work with Calderdale Council‘s Adult Social Care service to tell the story of how Social Care is being delivered in the district in very trying times.

There can be no denying that Social Care is suffering due to the twin pressures of budget tightening and increasing demand. In many areas this is resulting in collapse of services which are buckling under the pressure. And yet, wherever I go in Calderdale, people keep telling me that things are different, that difficulties are being overcome, and that good quality social care is being made to work. As far as I can tell, this is being achieved by a combination of imaginative and flexible commissioning by the Council and managers and staff of providers who are prepared to go the extra mile. And, in the main, they do this because they care. A good friend of mine, Mike Chitty, once said to me “people can’t be paid to care”. I think he is absolutely right, but it is also true, in some cases, at least, that caring professions attract caring people, i.e. people with heightened degrees of empathy and a mission to help their fellow humans. Could it be that there are more of these kinds of people in Calderdale than elsewhere? I suggest this is unlikely, but from my experience, they do seem to be harnessing more of such people’s talents and enthusiasms in pursuit of common goals.

And I think it is vital that we tell the story of how this is all happening so others can learn from it. As I often say – if people doing good work shy away from telling their story (often shrugging and saying “I’m just doing my job”), they leave the way open for others to distort what they do (look at TV programmes like “Benefits Street”, “On Benefits and Proud”, etc.).

So, here is the video diary I shot after visiting Valley View Care Home in Halifax. This is where I started expounding my view that the ultimate aim of social care providers is to ensure the happiness of the people they care for, and that, thus, Social Care is the Happiness Business.

And then I met Mark Coup, Owner of Welcome Independent Living, based in Hebden Bridge, who told me some great stories about how his staff go beyond the call of duty to show they care.

At the end of a day when I had flitted around the District visiting providers and advocates in Halifax and Todmorden, I paused before getting back on the train to record this video diary in which I, a bit off the cuff, tried to sum up what I had seen and what I thought summed up a great Social Care provider. I think the basic agreements are Love, Care and Happiness.

And so, here is the video I was making, which kind of sums all this up in the words of those running great social care organisations, and some of the self-advocates who work with Lead the Way, and the Council.

If you’ve got a great social good story to tell, and would like me to help you tell it, please get in touch.

 

Why Senior Leaders Can’t Afford to Ignore Social Media

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I’ve been thinking a lot recently about management and leadership and social media. And I’m thinking about this in the context of the world I inhabit most of the time, that of the public and voluntary sectors. I know a number of senior managers and leaders who are great on social media, but I also know a lot of people who are still complaining that their access to social media and other useful tools is restricted in the workplace. More than 10 years after social media use first became widespread, there are still a large number of organisations either not taking it seriously or blocking it.

This is a really important issue in today’s networked world. Social media and other new technologies have changed the world of work for most people. They have caused organisations to work in more open and collaborative ways, they have flattened hierarchies, and they have allowed like-minded individuals to find and connect with each other to pursue common goals. But, there are still organisations who are oblivious to these changes, or who are actively resisting them. This is bad for their organisations for a number of reasons:

  • People are using digital tools in their private lives and they expect similar experiences when they go to work;
  • Organisations not using modern tools risk being outflanked by those that are;
  • Deploying social media and modern digital tools makes work more interesting and fulfilling, meaning staff are more likely to stay with the organisation, be committed to its vision, and produce better work.

So, what does this mean for senior managers and leaders? Well, surely that point about flattened hierarchies is some kind of threat isn’t it? Maybe not, considering that organisations are indeed changing. The fact that social media in particular allows leaders to tap into knowledge, expertise, and enthusiasm wherever it exists in the organisation has to be an opportunity.

And it is certainly true now (possibly more than ever before), that leadership and status are not necessarily correlated. What social media has definitely done is to highlight where the thinkers, the innovators and the change makers are in organisations and make them visible to the outside world. These kinds of people are not always at senior positions in the hierarchy.  There have been far too many examples where such people have been frustrated that their ideas have not been taken up, and they have subsequently left the organisation, in many cases to establish their own startup companies. One of the key challenges for leaders in the second decade of the 21st Century is to provide opportunities for all staff to contribute to the mission, feel valued, and understand that they have opportunities to progress. Even organisations which ban staff access to social media need to be aware that this is not a foolproof strategy for suppressing criticism, as staff are quite capable of communicating via their smartphones, or in their own time outside work. It is thus far better to offer opportunities for people to make their contributions as part of their work rather than outside it.

I maintain, therefore, that we are no longer in a world where status automatically begats respect as a leader. That respect has to be earned. If you are in a senior position in a large organisation, how do people who work in it, who may never meet you, or do so rarely, get to know you, and work out whether you are deserving in their trust as a leader? We all know that “management by walking about” is a good strategy, but, when the organisation is above a certain size, that may not be practical. This is where social media is your friend. Developing a good social media profile can bring you closer to your staff, as well as enabling you to make those contacts which tap into knowledge and expertise which doesn’t reach you through the usual channels which exist in hierarchies. If you want an example of how this can work, have a look at the public profile of someone like Sir Richard Branson who has been extraordinarily successful in a range of different business spheres, but has managed to maintain his “nice guy” image. Branson is a living embodiment of the power of public relations, and it pays to be aware that good relations internally within an organisation are at least as important as those with external bodies and individuals.

The openness afforded by social media has transformed what it means to be a leader in the modern workplace. But, if you are not already active on social media platforms it can feel like a scary place to venture in to. Because there is no deference on social media. If you are starting from scratch, you have zero followers, and people used to being listened to by virtue of their status in the hierarchy can feel this is like starting out all over again. But the things to remember about social media are:

  • It is a slow burner, and you need to build profile and reputation over time;
  • You can use it to connect with peers in other organisations who have already been there and done it;
  • Unless you are a celebrity, a politician, or someone who deliberate courts controversy and offence, social media tends to be a friendly place, full of helpful people (that’s certainly been my experience over the last 10 years).

A high profile on social media is an essential part of any manager’s toolkit in the current climate. If I can help you on develop your practice in this area, please get in touch

Social Work is Human Rights #SWisHumanRights – building social movements from events

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On Friday 15th July I had the great pleasure of being part of the Association of Directors of Adult Social Services (ADASS) Yorkshire & Humber Conference at York Racecourse. The theme of the event was “Social Work is Human Rights”

My role was to work with the organisers to help get the messages out of the room via live-streaming, tweeting and capturing voices via vox pop videos and filming the presentations. It was an inspirational day, and what really helped was that the presenters told some really powerful stories. Andrea Sutcliffe of the Quality Care Commission illustrated her presentation with the story of her brother’s suicide; we heard powerfully from Gavin Harding about how the NHS is now putting into practice the idea that, to take people with learning disabilities seriously (his words), organisations need to employ them. And we also heard the heart-wrenching story from Mark Neary  about how his son, Steven, was taken to an Assessment and Treatment Unit for one night, and didn’t come home for 350 days, and then, only after a very hard fight from his dad.

All these were very powerful, inspirational stories, which clearly moved people and made them think. But the other thing about the event is that the impact has carried on afterwards, and continues, due to the social media and video content produced. Elaine James has produced and distributed an excellent storify of the event which has been instrumental in carrying on the debate.

As you probably know, I think stories are the most effective means of getting messages to stay with people. Social Work is Human Rights was full of great stories, but their impact will live on and gather momentum due to the social media and video which is circulating on the web.

It seems to me that what we are doing with this kind of approach is to seed, stimulate, and / or launch social movements off the back of events.  If you’d like me to help you do something similar around your event, please get in touch.

Here’s the overview video of the event

And here are the views of some of the presenters and delegates

Still think that TV and radio are not being changed by social media?

I still have conversations with people who think that traditional media such as TV and radio are not being disrupted by social media. My contention is that, increasingly, and particularly in the case of radio, people are consuming media via apps on mobile devices, and that this means that they see TV and radio as one of many apps.

And here is a little illustration. Earlier today, the BBC cricket correspondent, Jonathan Agnew, was surprised to find that, as he attempted to hand over to a report on the Lancashire v. Durham County Championship match, he was interrupted by colleague Simon Mann, to be told that there had been a change of plan, and that there was now to be a feature celebrating “Aggers'” 300th Test Match as a commentator, and 25 years as Cricket Correspondent. As the clips of his commentating highlights faded out, Sir Michael Parkinson then took to the airwaves to begin an interview with him.

What made this different was that, anyone who had “liked” BBC Test Match Special’s Facebook Page would have been let into the secret before Aggers, as Sir Michael’s entry into the Engineering Room was being live streamed via Facebook Live with a commentary by a member of the team. So, while radio listeners were hearing Aggers carrying on on air, oblivious, Facebook users knew he was about to be knocked out of his stride.

What this means to me is that “broadcasting” is no longer linear. While the backroom scenes being streamed via Facebook were not officially part of the programme, they were a vital piece of information about what came next. And, as the Facebook Live camera moved into the actual commentary box, there was then a choice for anyone with a smart mobile device, either to continue just listening to the interview, or to switch to Facebook and see the interview with pictures. Thus the programme was available, on mobile devices, either via the BBC iPlayer Radio app (or others such as Tunein), or via Facebook. It’s a question of switching apps.

I know it’s a long way off, but we are heading closer to the day when mainstream broadcasting is simply one of many apps to chose from.

The EU Referendum – proof of the power of storytelling

I’m banging on about storytelling again. Because I believe a momentous decision has just been made because slightly over half of the UK adult population believed a story. That story might be true. It might not. I very much doubt that all of it is true. Much of it might have its roots in truth. But….

You see, the Leave Campaign bus had a slogan on the side which said “We send £350m a week to the EU: Let’s spend that money on the NHS”. Nigel Farage made a speech in front of a poster saying “Let’s spend money on the NHS; not Brussels”. This morning he has said that nobody promised the EU money would be spent on the NHS. You see, not all stories are true. But some of them are powerful enough to make people believe in them.

I watched a TV programme recently about the guy who debunked Yuri Geller and several evangelical Faith Healers. Even though their methods were publicly shown to be fake, after a brief glitch in their popularity, most went on to resume their careers. People wanted to believe that what they were doing was real more than they wanted to believe the facts. The story won out over the reality.

So, in the face of myths, we have to tell the real story and we have to get people to want to believe the reality more than they want to believe the myth. People believe that all social housing tenants are cheating scroungers because of “Benefits Street” and the like. They believe that having any kind of ambition in life is setting yourself up for a fall because that is a recurring motif in TV Soap Operas.

So, some of the stories we have to tell, in ways that that engage people, are:

  • Social housing is necessary for social cohesion and a balanced society;
  • Some people need benefits because they can’t work either permanently or temporarily;
  • Collective community actions can improve people’s lives;
  • Some people can and should be able to improve their own health and wellbeing if given support and access to resources;
  • WIthout immigration our economy would collapse;
  • Ethnic and social diversity is a social good and enhances all of our lives
  • Older age is not “God’s Waiting Room”.

And those of us who believe in these ideas, or work in organisations whose existence depends on them, need to tell these stories ourselves. All the evidence suggests that no one else is going to do it for us.

I am passionate about the power of Digital Storytelling and I want to help all organisations and individuals to gain the skills and capabilities to tell their own stories to the world. If you share this objective, and just need a little help getting there, please get in touch.