Live-streaming a Patient Participation Group

I am very excited that this Thursday I will be undertaking what I reckon must be a world-first; I’ll be live streaming a Patient Participation Group (PPG). From 6:45pm, the Library House Surgery PPG in Chorley, Lancashire will be live streamed on the surgery’s Facebook Page. I have long been an advocate for live streaming as a means to involve people in the work of public agencies, and I am very pleased to be part of this groundbreaking opportunity to open up the PPG to those who cannot attend meetings.

I am happy to be working with Healthier Lancashire & South Cumbria and Redmoor Health on this initiative.  For any organisations who want to do something similar to engage wider audiences in their work, please get in touch.

Here’s my YouTube video trailing the event.

Thanks for reading.

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Many thanks.

 

 

Why I do Digital Storytelling

This is a brief post about why Digital Storytelling is so important to me.

I believe the world needs to change so that there are more opportunities for people to improve their lives, so that organisations are more responsive to people’s needs, and so that power structures are more representative of the diversity of society.

Every day I come across examples of great initiatives which are contributing to these objectives, but all too often they exist in isolation from each other and from policy and power mechanisms which could translate them into coherent social movements.

As an example, I have only today seen someone from a major organisation revealing in a tweet that they have only just become aware that Britain has a Housing Crisis.

The digital storytelling I do aims to shine a light on people and organisations doing great work to make the world a better place. The most powerful stories of all are those which enable the people who benefit from such work to describe and demonstrate the difference it has made to them.

Here are some examples:

Most people think that social care is in terminal crisis. While no one could deny there are huge problems, every day millions of people work to deliver the best care they can in challenging circumstances.

Policy makers have for years believed that Britain’s South Asian communities did not want professional social care organisations interfering in their family relationships. Probing beneath the surface can reveal the truth.

All too many people believe that a diagnosis of dementia is a death sentence. Events like the North Wales Dementia Meetups prove that people can continue to live fulfilling lives with the condition.

It is not true that older people don’t use technology. Some get great benefits from it, but most don’t. Here are some of those who do use it to enhance their lives.

And sometimes it’s all about having fun.

 

I’d love to help as many people as possible to use this kind of storytelling in their work. If I can help you, please get in touch

The Antidote to Poverty Porn TV

Last night I was at a great event at Salford University launching the “Fair Press for Tenants” guide for journalists, produced by Benefit to Society a collective of organisations which has come together to promote positive images of tenants to counter the negativity which often features in mainstream media. Their message is music to my ears as it is a theme I have been focusing on for the best part of the past 5 years.

It was a great event, and there were some wonderful people there. I think the guide is great, but, as I pointed out in the discussion, journalists are not the only people who need to be focused on with this message. Certain politicians have been cheerleaders in stigmatising social housing tenants, and the people who make programmes like “Benefits Street”, “How to Get a Council House”, “On Benefits and Proud”, and “Skint” are generally not journalists, nor are the programme commissioners at organisations like Channel 4 and Channel 5 who decide they should be made.

It was particularly interesting to hear from Eric Smith about the experiences of living in Wythenshawe, South Manchester when “Shameless” was being made, and the impact that had on outsider’s perceptions of the area. After the event some of us had a discussion about whether we could make our own programmes which are the antidote to poverty porn TV. I am definitely up for that if we can raise the resources. Who’s in?

When did we allow the Public Sector to become “other”?

When did we allow the Public Sector to become “other”? I’ve just read yet another article about people doing things for themselves rather than leaving it to the “impersonal” public sector. All power to them, but why the contrast?. We have allowed the media and certain politicians to paint public organisations as being separate from the public, and, it has to be said, a certain kind of management culture and jobsworthiness kind of fosters that within a lot of civic organisations.

But, we should remember that public organisations ARE us. The public funds them through various kinds of taxes, and we elect politicians to oversee them. The public sector represents people’s desire to act collectively to get things done that we cannot achieve on our own. But still there are those who would like us to forget that. This is the reason I have formed the Civic Story Factory to unlock the stories of people doing great work on our behalf.

Bridging the Gap Between Young People and Politicians

Some good news.

I’ve been working with Global Diversity Positive Action (GDPA) an organisation based in Huddersfield which has a particular focus on unleashing the potential of young people who may have been denied opportunities by mainstream agencies. GDPA will shortly be launching an exciting shop-front project in the centre of Huddersfield, which will include a coffee shop, a co-working space, a recording studio, IT training facilities, and hireable meeting space.

A few months ago, I helped GDPA apply for some funding to run a project which addresses some issues which are close to my heart. And last week we heard that The Community Foundation for Calderdale had approved the application.

Lower Valley Chat (working title) aims to engage young people in political processes by bridging the gap between the language they commonly speak, and that used by those who make decisions about their lives. We’ll be working with young people in the Brighouse, Rastrick and Elland areas of Calderdale to help them create multimedia content which identifies the issues of greatest importance to their lives and expresses the actions they wish see taken to address them. We will then present this material to local politicians and other decision makers and invite them to respond.  There has been much talk about increased youth involvement in politics following the recent General Election, one of the things we’ll be testing in this project is whether this involvement can be sustained, and whether the politicians will really listen to their views, or is it just a case of courting their votes at election time. We’ll be working with colleagues at Calderdale Council’s Youth Service to engage with the young people they work with.

It will very much be up to the young people involved to decide what they want to say and how they want to say it, but we envisage they will build their case using a mix of YouTube videos, SnapChat messages and Instagram posts, with maybe a bit of Facebook and Twitter mixed in as well. The challenge will be to get the decision-makers to engage with them on those platforms. It’s a challenge I am looking forward to.

We are already planning a launch event in a local park featuring a performance by a popular local Grime artist. And the project will culminate in an event where we present the content to the politicians.

We are looking for businesses (local or otherwise) who’d like to get involve by donating prizes to be presented to the young people. Please please get in touch if you can help with this.

Watch this space for news of the project as it develops.

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Why does it take a tragedy for the good stories to come out?

On Tuesday of this week I tweeted the following

There were some amazing stories that came out of the aftermath of the bombing at Manchester Arena, not least of which being the heroics of Steve, the homeless guy, who subsequently was offered 6 month’s accommodation by the co-owner of West Ham United Football Club.

But, why does it take a tragedy for the mainstream media and the public in general to start paying attention to our dedicated NHS workers and other public servants? And, it has to be asked, why does a homeless person have to perform heroic deeds before he is offered accommodation?

Health workers and public servants are doing great work every day of our lives, and there are homeless people on the streets of every city who have not had the opportunity to respond in the way Steve did. Are they any less deserving?

People doing good work need to tell their own stories. Because there are few occasions when the mainstream media and public pay attention to them.

We are a society that believes in sharing, in helping each other, and in being there when needed. That is our story.

Friendships not Transactions

I need to get this off my chest.

I couldn’t possibly count the number of times people have given me the excuse for not pursuing digital transformation that recipients of services would miss the personal touch. Indeed I am repeatedly told that, for many the regular interaction with their care worker / housing officer / other professional is their only human contact.

I have 2 responses to this argument.

The first is, why are we not making more use of technology to reduce isolation and increase human contact? First priority in this for me is to assist people to use social networking to make new friends who they can subsequently meet in person. Second priority is to connect people together online, whether it be via social media sites, or via video conferencing.

My second response is this. What has our society come to if the only personal contact people have is with those who are paid to deliver a service to them? This is not right and it should not be used as an excuse for holding back progress. I refer you back to my first response for how we should be dealing with this. Let’s help people make and maintain real friendships, not rely on perfunctory transactions for a semblance of human warmth.

Here’s Paro the robot seal which has proven really good at connecting with older people.

Tales from Notwestminster

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Friday and Saturday saw two days of “Democracy Geeks” getting together in the town where I live, Huddersfield. This is the third year that Notwestminster has happened and the event just goes from strength-to-strength.

Technically, Friday and Saturday were separate events, with Friday being the Democracy Experiments Day, and Saturday being the main event. But there were enough people present at both days to make it feel that they were completely connected, and a Pechakucha evening on the Friday night, also brought some other new voices into the picture.

Friday

So, on Friday, we split into groups to work on particular challenges. I joined the group led by Helen Cammack which was looking at how local authorities could work with community groups as a conduit to public involvement and consultation. After some discussion, we agreed that it would make sense to use Helen’s interests.me platform combined with Kathryn Corrick‘s Represent to develop an online consultation mechanism via which community groups could collectively input to council policy. Helen and Kathryn went away to work on this, while the rest of the group worked on our complementary idea, which was to put together a video news bulletin on forthcoming council business which could be shown at community group meetings.

The idea was to to create a user-friendly package, summarising the business the council was due to deal with in the next month which groups could then discuss and respond to. Thanks to Spencer Wilson who joined the group briefly to help us identify where we could find guides to up-coming business from Kirklees Council.

The video we came with up is below. This is a kind of proof-of-concept. It’s a bit rough and ready, but, I think a fairly good effort given that we basically did it all, including choosing the topics, writing scripts for the section, filming it, and doing a basic edit in half an hour. I finished editing it on Saturday. I’d be really interested in feedback on this concept. I firmly believe that reports and papers are not the way to communicate council business to the public, and I think this idea has merit. What do you think?

And here is the prototype consultation tool that Karen and Helen came up with https://app.represent.me/collections/4680/kcorrick/34/what-do-you-think-about-social-care/questions/3248/what-does-social-care-mean-most-to-you/ I think we’ve got something here.

After a brief break during which I walked the dogs, Friday evening saw a democracy-themed Pechakucha evening. There were some very inspiring talks, and a number of people who had never done a talk before in that format did a great job in grappling with it.  During the evening I launched the Civic Story Factory. More of that later.

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Saturday

We reassembled on Saturday morning, with a fair number of new people. The day kicked off with some Lightning Talks, and I was particularly pleased to see the in-coming Chief Executive of Kirklees Council (she started the job two days later), Jacqui Gedman delivering the first talk, and thus endorsing the Notwestminster approach.

Most of my focus on the Saturday was on the workshop I was running “Introducing the Civic Story Factory”, which launched my new social enterprise dedicated to unlocking the stories of great work done in the non-profit and public sectors. You can find notes of the session (largely compiled by the wonderful Louisa Thomson) here. I passionately believe that we need to tell the stories of what goes into delivering great public services to counter the negative propaganda put out by the mainstream media. The Civic Story Factory will help people to tell their stories and tell some of the best stories itself. Find out more about it here.

We had a great discussion in the Workshop and the actions we committed ourselves to were:

  • Further developing the concept of video summaries of up-coming council business as piloted in Friday’s session
  • Encouraging and facilitating the production of decision-summary videos following council meetings
  • Documenting the benefits to the village of Bradwell Parish Council‘s support for the village’s Annual Carnival.

If you’d like to work with us on making any of this happen, please get in touch.

Notwestminster 2017 was a great couple of days. Keep an eye on the site to see how the other experiments are progressing, and, if you haven’t made it to a Notwestminster event yet, don’t miss out on the next one!

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Thanks to @LDBytes (particularly Diane) for some of the images used in this post

The Christmas Advert for Social Good?

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It’s that time of year again when the retailers are releasing their Christmas adverts, their intention being to tug at your heartstrings to persuade you to spend your hard-earned money with them rather than their rivals. And, for the last few years at least, they’ve been crafting them in ways designed to ensure that lots of people want to share them via social media.

All this effort, all this time, all this money put into making us want to buy things. Wouldn’t it be great if similar resources could be put into persuading people to be kind to each other, to help those in need, and to build a better society. Could you do it. Could you tell your story, the story of the good work you do, and of how you are making lives better, in the style of a Christmas advert? Go on, have a go!

I am passionate about the power of Digital Storytelling and I want to help all organisations and individuals to gain the skills and capabilities to tell their own stories to the world. If you share this objective, and just need a little help getting there, please get in touch.

PS.

Sorry about the creepy video