2016-08-17 12.09.00

Millom Really Gets Digital

2016-08-17 12.09.00

Yesterday I spent an extremely enjoyable day with the residents of Millom Court in Timperley as we launched Millom Gets Digital which is the first step in Trafford Housing Trust‘s strategy to bring wifi to its Sheltered Accommodation schemes and promote the wider digital inclusion of its tenants. I was really grateful to be invited into the home of the residents and it was fantastic talking to them about their lives and how technology might enhance them.

It was a great help that the first person I met when I arrived was Dorothy who was bent over her tablet using Facebook. She quickly volunteered that the introduction of wifi to the scheme has been immensely beneficial to her as it means that she can see and talk to her son and grandchildren in the USA on an almost daily basis. There turned out to be around 5 out of the 25 or so residents present who already were using some kind of digital device on a regular basis. This was very pleasing as one of the aims is to get residents to pass on their skills and interests to their neighbours.

me_at_millom_gets_digital

So, Jim Tunstall from THT, Lee Omar from Red Ninja Studios, Louise Rogerson from Intelsant and myself spent some time talking to the residents, telling them stories about the benefits of new technologies, and encouraging them to try out some new tools. Then we discussed people’s hopes and fears about new tech. The first comment from a resident was that she felt strongly that people should stop staring at their devices and talk to each other. We countered that argument by pointing out that the majority of new technology use is indeed about communication, and that it gives people the opportunity to talk to anybody, anywhere in the world. This point was backed up by Dorothy’s experience of talking to her family across the Atlantic.

We carried on talking, experimenting, and playing, over lunch. Gradually some of the more reluctant members of the group started to soften their attitudes and little victories were being won all over the room.

As we reconvened after lunch and further discussed some of the issues raised it became apparent that there were a small number of committed technology users who were very pleased that the wifi had been installed and extremely keen that it should stay. It is currently free to use on a trial basis and THT are looking for some evidence of the direct benefits it brings to people’s lives before deciding (a) whether to retain it at Millom Court, and (b) whether to roll it out to other schemes.  This should provide a further incentive for the committed residents to act as digital champions for their neighbours, as wider use is necessary in order to collect the proof.

Today was further proof for my beliefs about the effective routes to digital inclusion, namely;

  • begin with the power of communication and fun uses of the internet. Getting to grips with these will develop digital fluency and allow beneficiaries to tackle utilitarian uses at a later date;
  • nobody who doesn’t work in a office has any use for a desktop PC, and not many need a laptop. Touchscreen devices are the most effective gateway to the internet for novice users;
  • you will never convert every member of a group on day one, and it is futile to try. Start with those who already have some interest and get them to cascade that interest to their neighbours. Eventually, even the most reluctant will realise they are missing out on what everybody around them is benefitting from;
  • internet use is one of the most effective means of keeping older people’s minds active. It should be available on prescription.
Screen Shot 2016-08-11 at 16.42.34

Millom Gets Digital

Screen Shot 2016-08-11 at 16.42.34

Next Wednesday (17th August) I’ll be with Trafford Housing Trust launching a new Digital Inclusion Project at their Millom Court Sheltered Complex. Also involved with the project are Lee Omar of Red Ninja Studios, and Louise Rogerson of Intelesant.

Wifi has been installed at Millom Court, and on Wednesday we’ll be starting the process of firing up the residents to want to use it to bring them closer to their friends and relatives, re-kindle their memories, make their lives easier, and improve their health and wellbeing.

I am really excited to be involved in this project, and I hope it is the first of many on this kind of model. If you are going to be anywhere near Timperley on Wednesday, I’ll see you there.

Screen Shot 2016-06-26 at 22.40.52

Capturing Older People’s Technology Stories – Jenny’s Story

Screen Shot 2016-06-26 at 22.40.52

This is another in my series of interviews with older people on how they use technology. I am very grateful to Baeti Mothobi of Orbit Housing Group‘s Social Reporting Team for capturing this story for me. This is part of work commissioned by the Centre for Ageing Better.

Jenny’s tech story:

  • Jenny has been aware of the need to keep up with developments with computers, so did did some courses, and, eventually, bought a laptop, which she now uses all the time;
  • She never feels lonely, but that could be because she uses her laptop to communicate every evening;
  • She knows if she ever wants to find anything she can use Google;
  • The internet helps her hobbies. Jenny sings in a choir, and she can now learn the songs by accessing the music online;
  • Jenny is currently struggling to master her Internet Service Provider’s chat facility;
  • She learned about computers initially from the 5 year-olds at the school where she taught. They taught her not to be frightened, “it’s only a machine”;
  • Jenny researches places she might like to go on holiday online. She sees images of them which make her excited, so she can then plan her holiday;
  • She also finds booking holidays and flights quite straightforward.

 

Screen Shot 2016-06-26 at 22.47.00

Capturing Older People’s Technology Stories – Barbara’s Story

 

Screen Shot 2016-06-26 at 22.47.00

Another in my series of interviews with older people on how they use new technologies. This is a piece of work commissioned by the Centre for Ageing Better. I’d like to thank Barbara’s daughter, Bridget Aherne, for arranging this interview.

Some of the things Barbara told me:

  • Barbara is still working; for an NHS GP;
  • She was sent on a computer course by her employer and gained an ECDL (European Computer Driving Licence) Certificate;
  • Barbara has had a mobile phone since the 1990s when her daughters insisted she get one for her personal safety;
  • She teaches dancing and is now using music on her phone for this purpose rather than CDs;
  • Barbara communicates online with people in the USA, Canada, Australia, and Ireland;
  • She believes emails are much easier and cheaper than letters;
  • Barbara is part of the UK Irish community and keeps in touch online with many different groups;
  • She is contributing to a blog about the Irish experience of the First World War;
  • She is often frustrated by the computers she uses at work, they freeze often;
  • Barbara has frequently to help patients at the surgery where she works to use the self-checkin system;
  • She loves sharing family photos online using One Drive and Dropbox;
  • Barbara is concerned that her technophobic husband will lose out when Radio Eireann ceases broadcasting on Long Wave;
  • She loves internet banking as she can see exactly where her money is going, and she does online banking for some of the groups she is involved with;
  • Barbara does some of her shopping online;
  • She uses the internet to keep an eye on events in her husband’s home town in Ireland.

The EU Referendum – proof of the power of storytelling

I’m banging on about storytelling again. Because I believe a momentous decision has just been made because slightly over half of the UK adult population believed a story. That story might be true. It might not. I very much doubt that all of it is true. Much of it might have its roots in truth. But….

You see, the Leave Campaign bus had a slogan on the side which said “We send £350m a week to the EU: Let’s spend that money on the NHS”. Nigel Farage made a speech in front of a poster saying “Let’s spend money on the NHS; not Brussels”. This morning he has said that nobody promised the EU money would be spent on the NHS. You see, not all stories are true. But some of them are powerful enough to make people believe in them.

I watched a TV programme recently about the guy who debunked Yuri Geller and several evangelical Faith Healers. Even though their methods were publicly shown to be fake, after a brief glitch in their popularity, most went on to resume their careers. People wanted to believe that what they were doing was real more than they wanted to believe the facts. The story won out over the reality.

So, in the face of myths, we have to tell the real story and we have to get people to want to believe the reality more than they want to believe the myth. People believe that all social housing tenants are cheating scroungers because of “Benefits Street” and the like. They believe that having any kind of ambition in life is setting yourself up for a fall because that is a recurring motif in TV Soap Operas.

So, some of the stories we have to tell, in ways that that engage people, are:

  • Social housing is necessary for social cohesion and a balanced society;
  • Some people need benefits because they can’t work either permanently or temporarily;
  • Collective community actions can improve people’s lives;
  • Some people can and should be able to improve their own health and wellbeing if given support and access to resources;
  • WIthout immigration our economy would collapse;
  • Ethnic and social diversity is a social good and enhances all of our lives
  • Older age is not “God’s Waiting Room”.

And those of us who believe in these ideas, or work in organisations whose existence depends on them, need to tell these stories ourselves. All the evidence suggests that no one else is going to do it for us.

I am passionate about the power of Digital Storytelling and I want to help all organisations and individuals to gain the skills and capabilities to tell their own stories to the world. If you share this objective, and just need a little help getting there, please get in touch.

Capturing Older People’s Technology Stories – Teresa’s Story

Here’s another of my series of stories of how older people are using new technologies, for the Centre for Ageing Better. I captured this one unexpectedly at an event where I hadn’t taken my usual video kit with me, so it was done on my phone with no additional equipment. Sorry, therefore, for the background noise.

  • Teresa was persuaded to get first a smartphone, then an iPad by her grandsons who wanted to keep in touch with her. Her grandsons taught her how to use both of them;
  • She particularly loves keeping in touch using Skype, FaceTime, Facebook and Messenger;
  • The real value of how she uses her iPad is that she can keep in touch with family members all over the world;
  • Teresa believes that you cannot tell how someone is feeling on the telephone, but, by using Skype or FaceTime you can see people’s faces and get an insight into their feelings;
  • Teresa says she would now be lost without her iPad;
  • She spends a considerable time messaging with a good friend every evening;
  • Teresa’s next plan is to buy a wireless printer so she can print from her iPad;
  • The best thing about having access to new technologies is having face-to-face contact with her dispersed family;
  • Teresa says “As long as you’ve got wifi you can do it”.
Screen Shot 2016-05-30 at 23.55.29

Capturing Older People’s Tech Stories – Shirley and Graham

Screen Shot 2016-05-30 at 23.55.29

This is the third in my series of interviews for the Centre for Ageing Better with older people on how they use technology. I met Shirley and Graham at their home in Sutton-in-Ashfield, Nottinghamshire. Thank you to Sophia, their granddaughter for making it happen. The video of the interview is at the foot of the post.

Shirley’s story:

  • Shirley first got involved in new technologies when she got involved in managing a local After School Club;
  • She had to learn to use spreadsheets to manage the finances of the club;
  • Shirley really enjoyed learning to use IT;
  • Shirley uses the internet to buy things;
  • Shirley’s oldest daughter lives in Canada and she loves to talk to her grandchildren there via Skype;
  • She does her banking online;
  • Shirley is thinking of buying a tablet so she can use it when she is on holiday;
  • She really appreciates facilities like eBay which she can use quickly to buy a replacement saucepan when she has burnt one on the hob;
  • Having access to the internet means Shirley can learn something new every day;
  • Shirley believes that all older people should give the internet a go;
  • She believes that the internet is very much better than the TV. “There’s nothing on the TV these days except repeats and Attenborough”;
  • Shirley loves YouTube and uses it to watch old episodes of “Top Gear” and “Open All Hours”;
  • She has recently purchased a VHS player as this is the only way to be able to watch her granddaughter (Sophia)’s childhood dance classes;
  • Shirley loves “spying” on the younger members of her family via Facebook;
  • She has a digital photo frame which she loves transferring photos to.

Graham’s story:

  • Graham used to work for BT International. In the mid-1980’s he was invited to a conference on the Internet, but he didn’t have time to take interest;
  • Ever since he has studiously avoided anything to do with his previous employer;
  • Just recently, he has been persuaded by Shirley to learn how to do online banking as their local bank branch has closed.

Capturing Older People’s Tech Stories – Joyce

Screen Shot 2016-05-26 at 20.43.47

This is the second in my series of posts on how older people are using new technologies, stories gathered as part of work for the Centre for Ageing Better.

An old university contemporary of mine put me in touch with his 91 year-old Aunt, Joyce, who emigrated to Florida from Bradford in the 1950s and who had more or less lost touch with her family in the UK before she learned to use Skype.

Here are some of the things Joyce told me. The full video of the interview is at the foot of the post:

  • Joyce started learning to use a computer because her sight was failing and it helped her read;
  • Before learning to use a computer, Joyce struggled to write more than a postcard, partly due to nerve issues in her hands. She has now written 3 books, none of which has been published, but which she writes for the sheer joy of it;
  • The most enjoyable part of being online is being able to keep in touch with friends and family all over the world. Joyce remembers the time when she had to make an appointment to make a transatlantic phone call, and it was prohibitively expensive;
  • Joyce says that her sister-in-law was talked out of attending computer classes by her son who said she would never master it and it was a waste of time;
  • Joyce does much of her shopping online “because things are cheaper”;
  • Joyce says she would be very bored without a computer;
  • Facebook is where she keeps track of her children and grandchildren, and, that day, she had been watching her great granddaughter on a Disneyworld rollercoaster;
  • When asked her attitude to other older people not wanting to be online, Joyce replies “I think they are nuts…. They’re missing out on so much, sitting there in a chair, falling asleep or watching the Idiot Box”;
  • Joyce is firmly of the opinion that being online keeps her young. She says “I look at people 10 to 15 years younger than me and they look so much older. There is always something on the computer to keep your brain going”.

Capturing Older People’s Technology Stories – Greta and Arnold

This is the first in a series of posts on a piece of work I am doing for the Centre for Ageing Better on capturing stories about how older people use technology. If you or someone you know would like to tell their story, please get in touch. I’m particularly interested in talking to “younger” older people (55-70).

I visited the Seniors Centre in Catford, South London to meet Greta and Arnold and talk to them about how they use new technologies. The video of the interview is below.

Greta and Arnold have been married for 60 years, and Arnold recently celebrated his 90th birthday.

Some of the key points they made about new technologies are:

  • They were fascinated by their younger relatives “waving smartphones about like they were magic”. This made them want to learn more about them;
  • Their journey started when they became trustees of the Seniors Centre and were told they had to use email to receive documents. This terrified them at first, but forced them into changing their attitude;
  • They were further intrigued when the Seniors Centre started holding Techie Tea Parties. The most recent of these events attracted over 60 people. As Greta says; “it’s a very good idea to have tea and technology together”;
  • A key advance was when they learned to get their emails through their smartphones, although Arnold complains that Greta’s phone is constantly pinging with news of her Amazon purchases;
  • Greta explains that nobody taught her how to use Amazon, she saw it as a next step on from the basic skills she had already acquired;
  • The single most transformational moment in their recent lives was learning how to use WhatsApp. Greta says “it gives us so much pleasure”. This pleasure is chiefly derived from the daily updates they get on the progress of their baby great-granddaughter;
  • Greta admits that they were frightened of new technologies in the first instance, but they learned that they needed to relax. “Once you start relaxing you can do it very well” she says:
  • Arnold says “Young people tend to be obsessive and do it all day. We have the rest of the world to pay attention to”;
  • Technology is always evolving. Greta thinks their next step will be to learn to make videos so their family can keep in touch with Greta and Arnold’s day-to-day activities rather than it all coming the other way as at present.

AirBnB as an antidote to the Bedroom Tax?

photo by Raj Kumar

Yesterday, I was at HouseMark‘s Digital Futures Club. This is a regular event that I am part of with a number of others, and it has become a growing club with more housing providers who want to explore the world of digital technologies joining all the time. Check it out here if you want to be part of it.

At this event, Paul Taylor and I kicked off with a joint presentation about what members had told us they wanted from the Club, and the kinds of meaningful activities we envisaged being facilitated to ensure that members could implement digital technologies in their own organisations. I was struck by something that Paul said during this session, namely that “there are no stupid ideas”.

So, after the event, a number of us congregated in the pub round the corner, the pub, of course, being the place where most great ideas are fostered. This is so true that I am thinking of launching an ideas generating app called Pub, except that it probably already exists. Anyway, after most other people had drifted away, Paul and I were still kicking ideas around, and I mentioned that I had stayed in an AirBnB apartment the previous night. And quite quickly, this thought got linked with another we had been discussing about the Bedroom Tax. So, I asked the question, why couldn’t we organise an AirBnB for Bedroom Tax; i.e. something which allows people subject to the bedroom tax, but who need to keep their “spare” room to rent it out for short periods to cover the gap in their Housing Benefit payments?

Photo by Duncan Morrow

Now, go on, I can hear you shouting already about all the reasons why this is impracticable, impossible, and even immoral. But, as Paul said, sometimes you have to act as if there are no stupid ideas. Throw everything against the wall and see what sticks. And, as we repeatedly said and heard yesterday, and at other times, the UK social housing sector has no choice but to change radically, so all ideas have to be considered.

Could we do this? Why not?

Screen Shot 2016-05-25 at 13.40.51

Screen Shot 2016-05-25 at 13.35.56