Internet Radio for the Technophopic?

Over the last few months, I’ve met a few people whose older Irish relatives living in the UK are distressed because RTE Radio has ceased broadcasting on Long Wave and can therefore no longer be received in mainland Britain. This has prompted me to restart an investigation I mused about a few years ago.

It is, of course, possible to listen to RTE Radio anywhere in the world via the internet. But with the Irish diaspora, as with many other groups, there is the issue of older people who rely on it but are not capable of making the switch to online listening because they are not comfortable with new technologies. So, is there an option for listening to internet radio that is very easy for someone who is technophobic?  There are a number of standalone internet radio sets, but I have never come across one which is particularly user-friendly (please let me know if I’ve missed one).

So, I have been thinking about a couple of potential options. One is Amazon Echo, which has recently arrived in the UK. This would definitely do the job, as Adrian Scaife of Tunstall Healthcare demonstrated for me when I visited Tunstall’s Mary’s VIP Home back in July. The video of that demonstration is below.

The Echo is a great device, but £150 is a bit pricey for many people. Especially if its main use will be as a radio.

So, another option might be to get a cheap Android phone, some are going for as little as £30 these days, and set it up so that you can use Google Now to voice-activate radio stations through the Tunein Radio app. The issue with this is that you’d probably need to connect it to a decent speaker for it to work effectively, which will add to the cost and make it a bit more complicated. Of course, if the person already has speakers or a hifi system they could plug it into, that might solve the problem. And perhaps if the person has a relative who has upgraded their mobile phone, they could donate their old phone for this purpose.

I’d be interested if anyone has other solutions. This could really help some older people who rely on familiar voices from back home. It would not just be good for people of Irish origins, but for all kinds of other groups as well, and even for people, like myself, who live far away from where they grew up, but might like to listen to local radio from back home.

Any other ideas?

 

2016-08-17 12.09.00

Millom Really Gets Digital

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Yesterday I spent an extremely enjoyable day with the residents of Millom Court in Timperley as we launched Millom Gets Digital which is the first step in Trafford Housing Trust‘s strategy to bring wifi to its Sheltered Accommodation schemes and promote the wider digital inclusion of its tenants. I was really grateful to be invited into the home of the residents and it was fantastic talking to them about their lives and how technology might enhance them.

It was a great help that the first person I met when I arrived was Dorothy who was bent over her tablet using Facebook. She quickly volunteered that the introduction of wifi to the scheme has been immensely beneficial to her as it means that she can see and talk to her son and grandchildren in the USA on an almost daily basis. There turned out to be around 5 out of the 25 or so residents present who already were using some kind of digital device on a regular basis. This was very pleasing as one of the aims is to get residents to pass on their skills and interests to their neighbours.

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So, Jim Tunstall from THT, Lee Omar from Red Ninja Studios, Louise Rogerson from Intelsant and myself spent some time talking to the residents, telling them stories about the benefits of new technologies, and encouraging them to try out some new tools. Then we discussed people’s hopes and fears about new tech. The first comment from a resident was that she felt strongly that people should stop staring at their devices and talk to each other. We countered that argument by pointing out that the majority of new technology use is indeed about communication, and that it gives people the opportunity to talk to anybody, anywhere in the world. This point was backed up by Dorothy’s experience of talking to her family across the Atlantic.

We carried on talking, experimenting, and playing, over lunch. Gradually some of the more reluctant members of the group started to soften their attitudes and little victories were being won all over the room.

As we reconvened after lunch and further discussed some of the issues raised it became apparent that there were a small number of committed technology users who were very pleased that the wifi had been installed and extremely keen that it should stay. It is currently free to use on a trial basis and THT are looking for some evidence of the direct benefits it brings to people’s lives before deciding (a) whether to retain it at Millom Court, and (b) whether to roll it out to other schemes.  This should provide a further incentive for the committed residents to act as digital champions for their neighbours, as wider use is necessary in order to collect the proof.

Today was further proof for my beliefs about the effective routes to digital inclusion, namely;

  • begin with the power of communication and fun uses of the internet. Getting to grips with these will develop digital fluency and allow beneficiaries to tackle utilitarian uses at a later date;
  • nobody who doesn’t work in a office has any use for a desktop PC, and not many need a laptop. Touchscreen devices are the most effective gateway to the internet for novice users;
  • you will never convert every member of a group on day one, and it is futile to try. Start with those who already have some interest and get them to cascade that interest to their neighbours. Eventually, even the most reluctant will realise they are missing out on what everybody around them is benefitting from;
  • internet use is one of the most effective means of keeping older people’s minds active. It should be available on prescription.
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Millom Gets Digital

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Next Wednesday (17th August) I’ll be with Trafford Housing Trust launching a new Digital Inclusion Project at their Millom Court Sheltered Complex. Also involved with the project are Lee Omar of Red Ninja Studios, and Louise Rogerson of Intelesant.

Wifi has been installed at Millom Court, and on Wednesday we’ll be starting the process of firing up the residents to want to use it to bring them closer to their friends and relatives, re-kindle their memories, make their lives easier, and improve their health and wellbeing.

I am really excited to be involved in this project, and I hope it is the first of many on this kind of model. If you are going to be anywhere near Timperley on Wednesday, I’ll see you there.

The EU Referendum – proof of the power of storytelling

I’m banging on about storytelling again. Because I believe a momentous decision has just been made because slightly over half of the UK adult population believed a story. That story might be true. It might not. I very much doubt that all of it is true. Much of it might have its roots in truth. But….

You see, the Leave Campaign bus had a slogan on the side which said “We send £350m a week to the EU: Let’s spend that money on the NHS”. Nigel Farage made a speech in front of a poster saying “Let’s spend money on the NHS; not Brussels”. This morning he has said that nobody promised the EU money would be spent on the NHS. You see, not all stories are true. But some of them are powerful enough to make people believe in them.

I watched a TV programme recently about the guy who debunked Yuri Geller and several evangelical Faith Healers. Even though their methods were publicly shown to be fake, after a brief glitch in their popularity, most went on to resume their careers. People wanted to believe that what they were doing was real more than they wanted to believe the facts. The story won out over the reality.

So, in the face of myths, we have to tell the real story and we have to get people to want to believe the reality more than they want to believe the myth. People believe that all social housing tenants are cheating scroungers because of “Benefits Street” and the like. They believe that having any kind of ambition in life is setting yourself up for a fall because that is a recurring motif in TV Soap Operas.

So, some of the stories we have to tell, in ways that that engage people, are:

  • Social housing is necessary for social cohesion and a balanced society;
  • Some people need benefits because they can’t work either permanently or temporarily;
  • Collective community actions can improve people’s lives;
  • Some people can and should be able to improve their own health and wellbeing if given support and access to resources;
  • WIthout immigration our economy would collapse;
  • Ethnic and social diversity is a social good and enhances all of our lives
  • Older age is not “God’s Waiting Room”.

And those of us who believe in these ideas, or work in organisations whose existence depends on them, need to tell these stories ourselves. All the evidence suggests that no one else is going to do it for us.

I am passionate about the power of Digital Storytelling and I want to help all organisations and individuals to gain the skills and capabilities to tell their own stories to the world. If you share this objective, and just need a little help getting there, please get in touch.

Capturing Older People’s Technology Stories – Teresa’s Story

Here’s another of my series of stories of how older people are using new technologies, for the Centre for Ageing Better. I captured this one unexpectedly at an event where I hadn’t taken my usual video kit with me, so it was done on my phone with no additional equipment. Sorry, therefore, for the background noise.

  • Teresa was persuaded to get first a smartphone, then an iPad by her grandsons who wanted to keep in touch with her. Her grandsons taught her how to use both of them;
  • She particularly loves keeping in touch using Skype, FaceTime, Facebook and Messenger;
  • The real value of how she uses her iPad is that she can keep in touch with family members all over the world;
  • Teresa believes that you cannot tell how someone is feeling on the telephone, but, by using Skype or FaceTime you can see people’s faces and get an insight into their feelings;
  • Teresa says she would now be lost without her iPad;
  • She spends a considerable time messaging with a good friend every evening;
  • Teresa’s next plan is to buy a wireless printer so she can print from her iPad;
  • The best thing about having access to new technologies is having face-to-face contact with her dispersed family;
  • Teresa says “As long as you’ve got wifi you can do it”.
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Capturing Older People’s Tech Stories – Shirley and Graham

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This is the third in my series of interviews for the Centre for Ageing Better with older people on how they use technology. I met Shirley and Graham at their home in Sutton-in-Ashfield, Nottinghamshire. Thank you to Sophia, their granddaughter for making it happen. The video of the interview is at the foot of the post.

Shirley’s story:

  • Shirley first got involved in new technologies when she got involved in managing a local After School Club;
  • She had to learn to use spreadsheets to manage the finances of the club;
  • Shirley really enjoyed learning to use IT;
  • Shirley uses the internet to buy things;
  • Shirley’s oldest daughter lives in Canada and she loves to talk to her grandchildren there via Skype;
  • She does her banking online;
  • Shirley is thinking of buying a tablet so she can use it when she is on holiday;
  • She really appreciates facilities like eBay which she can use quickly to buy a replacement saucepan when she has burnt one on the hob;
  • Having access to the internet means Shirley can learn something new every day;
  • Shirley believes that all older people should give the internet a go;
  • She believes that the internet is very much better than the TV. “There’s nothing on the TV these days except repeats and Attenborough”;
  • Shirley loves YouTube and uses it to watch old episodes of “Top Gear” and “Open All Hours”;
  • She has recently purchased a VHS player as this is the only way to be able to watch her granddaughter (Sophia)’s childhood dance classes;
  • Shirley loves “spying” on the younger members of her family via Facebook;
  • She has a digital photo frame which she loves transferring photos to.

Graham’s story:

  • Graham used to work for BT International. In the mid-1980’s he was invited to a conference on the Internet, but he didn’t have time to take interest;
  • Ever since he has studiously avoided anything to do with his previous employer;
  • Just recently, he has been persuaded by Shirley to learn how to do online banking as their local bank branch has closed.

Capturing Older People’s Tech Stories – Joyce

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This is the second in my series of posts on how older people are using new technologies, stories gathered as part of work for the Centre for Ageing Better.

An old university contemporary of mine put me in touch with his 91 year-old Aunt, Joyce, who emigrated to Florida from Bradford in the 1950s and who had more or less lost touch with her family in the UK before she learned to use Skype.

Here are some of the things Joyce told me. The full video of the interview is at the foot of the post:

  • Joyce started learning to use a computer because her sight was failing and it helped her read;
  • Before learning to use a computer, Joyce struggled to write more than a postcard, partly due to nerve issues in her hands. She has now written 3 books, none of which has been published, but which she writes for the sheer joy of it;
  • The most enjoyable part of being online is being able to keep in touch with friends and family all over the world. Joyce remembers the time when she had to make an appointment to make a transatlantic phone call, and it was prohibitively expensive;
  • Joyce says that her sister-in-law was talked out of attending computer classes by her son who said she would never master it and it was a waste of time;
  • Joyce does much of her shopping online “because things are cheaper”;
  • Joyce says she would be very bored without a computer;
  • Facebook is where she keeps track of her children and grandchildren, and, that day, she had been watching her great granddaughter on a Disneyworld rollercoaster;
  • When asked her attitude to other older people not wanting to be online, Joyce replies “I think they are nuts…. They’re missing out on so much, sitting there in a chair, falling asleep or watching the Idiot Box”;
  • Joyce is firmly of the opinion that being online keeps her young. She says “I look at people 10 to 15 years younger than me and they look so much older. There is always something on the computer to keep your brain going”.

Capturing Older People’s Technology Stories – Greta and Arnold

This is the first in a series of posts on a piece of work I am doing for the Centre for Ageing Better on capturing stories about how older people use technology. If you or someone you know would like to tell their story, please get in touch. I’m particularly interested in talking to “younger” older people (55-70).

I visited the Seniors Centre in Catford, South London to meet Greta and Arnold and talk to them about how they use new technologies. The video of the interview is below.

Greta and Arnold have been married for 60 years, and Arnold recently celebrated his 90th birthday.

Some of the key points they made about new technologies are:

  • They were fascinated by their younger relatives “waving smartphones about like they were magic”. This made them want to learn more about them;
  • Their journey started when they became trustees of the Seniors Centre and were told they had to use email to receive documents. This terrified them at first, but forced them into changing their attitude;
  • They were further intrigued when the Seniors Centre started holding Techie Tea Parties. The most recent of these events attracted over 60 people. As Greta says; “it’s a very good idea to have tea and technology together”;
  • A key advance was when they learned to get their emails through their smartphones, although Arnold complains that Greta’s phone is constantly pinging with news of her Amazon purchases;
  • Greta explains that nobody taught her how to use Amazon, she saw it as a next step on from the basic skills she had already acquired;
  • The single most transformational moment in their recent lives was learning how to use WhatsApp. Greta says “it gives us so much pleasure”. This pleasure is chiefly derived from the daily updates they get on the progress of their baby great-granddaughter;
  • Greta admits that they were frightened of new technologies in the first instance, but they learned that they needed to relax. “Once you start relaxing you can do it very well” she says:
  • Arnold says “Young people tend to be obsessive and do it all day. We have the rest of the world to pay attention to”;
  • Technology is always evolving. Greta thinks their next step will be to learn to make videos so their family can keep in touch with Greta and Arnold’s day-to-day activities rather than it all coming the other way as at present.

Wetherspoon’s – The Ultimate Social Network?

 

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I spend quite a bit of time in different branches of Wetherspoon’s, the pub chain. Ah, before you go rushing to conclusions, let me tell you why. There are two reasons.

The first is that I travel a lot, and I tend to do it on a budget to keep costs down. I stay in a lot of cheap hotels, and, to be frank, the quality of breakfasts in some of them leaves a lot to be desired. And some don’t offer breakfast at all. And I am vegetarian, which further complicates matters. If they can actually cope with the request for a meat-free breakfast, it is often the case that the eggs, mushrooms, etc. are cooked in the same pan as the sausages and bacon. So, as there are a lot of Wetherspoons around the country, and they serve vegetarian breakfasts, I tend to seek them out for breakfast when I am travelling.

The second reason is the 99p coffee. What, you don’t know you can get coffee with unlimited refills for 99p up to 2pm in Wetherspoons? So, even if I am not in there for breakfast, I often find myself working in a Wetherspoons and filling up on very cheap coffee at other times of the day. Yes, it’s great to work in hipster coffee shops, but, as I only drink black coffee, I am not really bothered about the quest for evermore outlandish caffeine-laden drinks. And, the other thing about Wetherspoons is that all its branches have free wifi (via The Cloud) which usually works pretty well.

And I have noticed something about Wetherspoons. Even early in the morning, when I am eating breakfast, there are nearly always several, solitary, older men in there, usually supping pints. I say solitary, because they will nearly always be sat at separate tables, not engaging with each other.

So, I have long thought that this may be an opportunity. If you are looking to engage with older men and get them involved in social activities, maybe Wetherspoons could be your starting point?

And here’s a video I made about Working in Wetherspoons. Why not try it and make me a bit less solitary in using the #workinginwetherspoons hashtag?

Amendment:  Just an addendum to say that I’ve done breakfast in Wetherspoon’s in Scotland and am aware that the Scottish licensing laws do not permit the sale of alcohol before 10am. They do, however, permit Wetherspoon’s to sell breakfast and coffee, and it is interesting that their branches in Scotland (at least the one’s in Glasgow and Edinburgh that I have visited) open for breakfast notwithstanding.

Dementia North Wales – The People Know Best

This is another post about a great event I was fortunate enough to be part of in late November last year.

The Dementia North Wales event was truly inspirational as it gave a voice to people living with dementia. People with dementia were in the room contributing to the discussions and helping to design solutions, and people with dementia were the platform recounting their experiences, and detailing how their condition affected their lives, as well as describing their frustrations with the professionals who often failed to treat them in sympathetic ways.

And here’s the overview video I produced of the day, which I hope captures at least a little of the uplifting mood of the day