Engagement has to be Fun

I present the Bradford Safeguarding Adults Board Community Engagement Event – held on 27th June 2018 at Manningham Mills Community Centre

It was a real privilege to be part of this event. I think the video pretty much captures the essence of the day, which was described to me by one of the participants as “joyous”.

“Joyous?” I hear you ask, “but isn’t Safeguarding a really serious, and potentially scary, issue?”. Safeguarding is certainly serious, but there is a pressing need to make sure it is more widely understood. And it is commendable that Bradford’s Safeguarding Adults Board is committed to making sure that the most vulnerable people in society not only understand the nature of abuse and what can be done about it, but that they can also contribute to the strategy being implemented across the District to keep residents safe. An important element of the Board’s approach is attract people to participate in setting policies and strategy by ensuring that events like this are fun, and genuinely engaging.

So people had a lot of fun at the event, and in amongst the fun, they learnt some really serious stuff; they were provided with tools to deal with abuse in their own lives, they learned about different kinds of abuse, and they contributed to the Safeguarding Adults Board’s strategic plan. And they did all this because they wanted to, not out of a sense of obligation or duty.

I found it particularly encouraging that storytelling was central to much of the message of the day, with a powerful video illustrating a particular kind of abuse, and participants being encouraged to use picture stories to explore issues. This was just one day, but it brought together individual service users and organisations that support their participation on a regular basis. Personally I believe that storytelling, and participation in storymaking, has to be deployed on a wider basis to develop understanding of complex issues and ensure that consultation is genuinely informed via deep understanding of the issues.

I was proud to be part of the day as part of my mission to raise the profile of social care, of the fantastic work so many social care organisations do, and the difference they make to people’s lives. And a key part of the message, which the Safeguarding Adults Board, and other social care organisations in Bradford are central to, is the emphasis on social care being an empowering service which provides the underpinning for people to live full and fulfilled lives in recognition that people know best what is good for them, and the role of professionals is to support them in achieving their personal goals.  In this year when we celebrate the 70th birthday of the NHS, it is vital that we also recognise that the same act gave birth to the modern social care system, and that the two are different sides of the same coin.

There is a playlist of videos illustrating what participants said about the day here, and the presentations and games played on the day are below.

 

Why I do Digital Storytelling

This is a brief post about why Digital Storytelling is so important to me.

I believe the world needs to change so that there are more opportunities for people to improve their lives, so that organisations are more responsive to people’s needs, and so that power structures are more representative of the diversity of society.

Every day I come across examples of great initiatives which are contributing to these objectives, but all too often they exist in isolation from each other and from policy and power mechanisms which could translate them into coherent social movements.

As an example, I have only today seen someone from a major organisation revealing in a tweet that they have only just become aware that Britain has a Housing Crisis.

The digital storytelling I do aims to shine a light on people and organisations doing great work to make the world a better place. The most powerful stories of all are those which enable the people who benefit from such work to describe and demonstrate the difference it has made to them.

Here are some examples:

Most people think that social care is in terminal crisis. While no one could deny there are huge problems, every day millions of people work to deliver the best care they can in challenging circumstances.

Policy makers have for years believed that Britain’s South Asian communities did not want professional social care organisations interfering in their family relationships. Probing beneath the surface can reveal the truth.

All too many people believe that a diagnosis of dementia is a death sentence. Events like the North Wales Dementia Meetups prove that people can continue to live fulfilling lives with the condition.

It is not true that older people don’t use technology. Some get great benefits from it, but most don’t. Here are some of those who do use it to enhance their lives.

And sometimes it’s all about having fun.

 

I’d love to help as many people as possible to use this kind of storytelling in their work. If I can help you, please get in touch

Live-Streaming Comes of Age

 

I’ve been championing live video streaming since I first starting playing with the late, lamented, Qik app in about 2009. I first used it on a BlackBerry, believe it or not, and then moved on to applying it on a Nokia N95 the phone that had remarkably advanced video capabilities for its time and type. I first live-streamed an event professionally in September 2010, and I have gone on to make a specialism of doing good quality, low cost, live-streaming, mainly for non-profit organisations.

I have done this at the lowest possible cost, which has involved using free (or almost free) apps, and budget equipment.

Last week I had enormous fun live streaming the Academic Archers 2018 Conference from the British Library in London. This was a truly joyous event, in which academics with an interest in The Archers long-running radio programme came together to present the results of their research into aspects of the programme. If this sounds a bit dry to you, check out the laughter quotient on my summary video of proceedings.

And I was very pleased, and a little bit proud, that the BBC, both from the Archers twitter account, and from its website was happy to promote and link to my live stream of the event. I started out doing this as cheaply and efficiently as possible, and it is gratifying that a major broadcasting organisation feels my content is of sufficiently quality to be recommended.

If I can help you live-stream an event, and / or provide a cost-effective quality recording. Then please get in touch. The section of the live-stream linked from the BBC website features Charlotte Martin who plays Susan Carter in the programme. I present it below.

 

Finding Inspiration in Our Public Services

Yesterday I happened to catch a bit of a Sport Relief TV programme. There were lots of “fun” activities interspersed with sections on what the money Sport Relief raises is spent on. These sections were accompanied by inspirational music and language designed to pull at the heart strings.

Then a bit later I watched a YouTube video about the history of one of my favourite rock bands. I enjoyed the video, except for the bit about how they structured their activities to avoid paying tax in the UK. This was presented as a wholly acceptable and desirable thing to do. They were perfectly open about it.

For me this strikes at the heart of a key issue in our society. Every day people are doing fantastic, inspirational, and life-saving and enhancing things funded by tax-payers’ money. And yet, our society is happy to be moved and inspired by what Sport Relief, Comic Relief, the National Lottery, and other charitable fund-raisers do, while denigrating public services and resenting the tax monies that go to pay for them. No matter how much you might think you are an entrepreneur who doesn’t rely on the state; every time you use a publicly-funded road, have your bins emptied by the local authority, or rely on the NHS, you are using tax-funded services.

This is why I do things like the Civic Story Factory. The people who work in our public services are every bit as essential and inspirational as those funded by charitable telethons. They just don’t shout about it often enough.

Here’s an example of people doing some great work in our much derided Social Care sector. Homecare providers in Bradford.

 

How Digital Storytelling brings out the nuances

This is a piece of work I did a little while ago working with Locorum, a West Yorkshire-based social enterprise which exists to help health and care services adapt to the needs of under-represented groups. Locorum were commissioned by Calderdale Clinical Commissioning Group to undertake a survey of care needs among older Asian people and then to take the results of the survey and interview people about its findings.

Comments we received about this confirmed my views about the importance of this kind of storytelling. There were a couple of interesting points that came out in discussion about it.

Firstly, the video brought out a number of nuanced views that could not have been gained from a survey. Surveys are OK for capturing statistics, but they don’t get to the “yes, but” views. The issues we were canvassing people’s views on were often complex and the way the interviewees addressed them help very much in shaping responses.

Secondly, I believe it is important to capture people saying what might be quite difficult things to say in public. There is a received wisdom that South Asian communities are highly resistant to letting professional carers into their family relationships, and, if we had just relied on the results of the survey, that is probably the message that would have come through. But the interviews revealed that, because of changes in society, that view is changing. Families are struggling to provide the necessary care in some cases, and they are reluctantly coming to accept that outside help is necessary. But it is acceptable only on certain terms, which include the need for cultural sensitivity, and that it needs to accept that the family is the principal means of care and thus professional care is there to fill in the gaps and must step back when asked to do so.

I’d love to help as many people as possible to use this kind of storytelling in their work. If I can help you, please get in touch.

When did we allow the Public Sector to become “other”?

When did we allow the Public Sector to become “other”? I’ve just read yet another article about people doing things for themselves rather than leaving it to the “impersonal” public sector. All power to them, but why the contrast?. We have allowed the media and certain politicians to paint public organisations as being separate from the public, and, it has to be said, a certain kind of management culture and jobsworthiness kind of fosters that within a lot of civic organisations.

But, we should remember that public organisations ARE us. The public funds them through various kinds of taxes, and we elect politicians to oversee them. The public sector represents people’s desire to act collectively to get things done that we cannot achieve on our own. But still there are those who would like us to forget that. This is the reason I have formed the Civic Story Factory to unlock the stories of people doing great work on our behalf.

Bridging the Gap Between Young People and Politicians

Some good news.

I’ve been working with Global Diversity Positive Action (GDPA) an organisation based in Huddersfield which has a particular focus on unleashing the potential of young people who may have been denied opportunities by mainstream agencies. GDPA will shortly be launching an exciting shop-front project in the centre of Huddersfield, which will include a coffee shop, a co-working space, a recording studio, IT training facilities, and hireable meeting space.

A few months ago, I helped GDPA apply for some funding to run a project which addresses some issues which are close to my heart. And last week we heard that The Community Foundation for Calderdale had approved the application.

Lower Valley Chat (working title) aims to engage young people in political processes by bridging the gap between the language they commonly speak, and that used by those who make decisions about their lives. We’ll be working with young people in the Brighouse, Rastrick and Elland areas of Calderdale to help them create multimedia content which identifies the issues of greatest importance to their lives and expresses the actions they wish see taken to address them. We will then present this material to local politicians and other decision makers and invite them to respond.  There has been much talk about increased youth involvement in politics following the recent General Election, one of the things we’ll be testing in this project is whether this involvement can be sustained, and whether the politicians will really listen to their views, or is it just a case of courting their votes at election time. We’ll be working with colleagues at Calderdale Council’s Youth Service to engage with the young people they work with.

It will very much be up to the young people involved to decide what they want to say and how they want to say it, but we envisage they will build their case using a mix of YouTube videos, SnapChat messages and Instagram posts, with maybe a bit of Facebook and Twitter mixed in as well. The challenge will be to get the decision-makers to engage with them on those platforms. It’s a challenge I am looking forward to.

We are already planning a launch event in a local park featuring a performance by a popular local Grime artist. And the project will culminate in an event where we present the content to the politicians.

We are looking for businesses (local or otherwise) who’d like to get involve by donating prizes to be presented to the young people. Please please get in touch if you can help with this.

Watch this space for news of the project as it develops.

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Why does it take a tragedy for the good stories to come out?

On Tuesday of this week I tweeted the following

There were some amazing stories that came out of the aftermath of the bombing at Manchester Arena, not least of which being the heroics of Steve, the homeless guy, who subsequently was offered 6 month’s accommodation by the co-owner of West Ham United Football Club.

But, why does it take a tragedy for the mainstream media and the public in general to start paying attention to our dedicated NHS workers and other public servants? And, it has to be asked, why does a homeless person have to perform heroic deeds before he is offered accommodation?

Health workers and public servants are doing great work every day of our lives, and there are homeless people on the streets of every city who have not had the opportunity to respond in the way Steve did. Are they any less deserving?

People doing good work need to tell their own stories. Because there are few occasions when the mainstream media and public pay attention to them.

We are a society that believes in sharing, in helping each other, and in being there when needed. That is our story.

Telling the Story of an Iconic Building

I’ve just begun a piece of work with Leeds City College. There are a number of strands to it, more of the others later. This post is about the work we are doing on Printworks.

We are building to the full launch of the Printworks campus which will take place in August of this year. Printworks is a state-of-the-art campus housed in the former Alf Cooke Printworks in Hunslet. It is a building which has a rich history, including being the place where the first colour playing cards were produced, and for years, it was acknowledged as the world’s leading producer of cards. Printworks is an iconic building to the people of Hunslet and to the wider community in Leeds, and is important to many who came in contact with it as employees, customers or contractors.

On the launch day in August, we’ll be live streaming and flooding social media with the exciting activities taking place (more of which later), but, between now and then, we are seeking to engage with the local community and the former workforce of of the print company, to build a living history of the building and its place in the community and the economy of Leeds.

We’ve already made a start on this, as Raychel McGuin, the college’s Marketing Manager has made contact with a number of former workers at the works, and we met with them last week to kick things off. We are now working to form a Friends of Printworks group whose role will be to engage with the community and help us build an historical record of the building. So, we are asking the following:

  • Would you like to be part of the Friends of Printworks group?
  • Do you have any historical items / artefacts associated with the building or with Alf Cooke?
  • Do you have any stories to share about something that happened in the building or while working for or doing business with the Printworks?
  • Do you have any photos of the window of St. Jude’s Church which was incorporated into the building in the 1950s?

We’ve already heard some great stories from the people we’ve engaged with, including

  • The employee who used to run his car on printing fluid;
  • The workers who brought their own coal in from home to fuel fires in the building;
  • Fights on the shop floor; and
  • The women who worked assembling munitions on the balconies during the Second World War.

The Alf Cooke company was known to be generous to its workforce, sponsoring annual racing and fishing trips, and running a number of sports teams including rugby and cricket teams. There must be thousands of people with some kind of connection to the building, and we’d love to hear your stories.

If you have anything to say about Printworks, or want to get involved in the friends group, please get in touch.

Former Printworks employees John Tonks, Norman Raddings, and Denis Smith

Tales from Notwestminster

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Friday and Saturday saw two days of “Democracy Geeks” getting together in the town where I live, Huddersfield. This is the third year that Notwestminster has happened and the event just goes from strength-to-strength.

Technically, Friday and Saturday were separate events, with Friday being the Democracy Experiments Day, and Saturday being the main event. But there were enough people present at both days to make it feel that they were completely connected, and a Pechakucha evening on the Friday night, also brought some other new voices into the picture.

Friday

So, on Friday, we split into groups to work on particular challenges. I joined the group led by Helen Cammack which was looking at how local authorities could work with community groups as a conduit to public involvement and consultation. After some discussion, we agreed that it would make sense to use Helen’s interests.me platform combined with Kathryn Corrick‘s Represent to develop an online consultation mechanism via which community groups could collectively input to council policy. Helen and Kathryn went away to work on this, while the rest of the group worked on our complementary idea, which was to put together a video news bulletin on forthcoming council business which could be shown at community group meetings.

The idea was to to create a user-friendly package, summarising the business the council was due to deal with in the next month which groups could then discuss and respond to. Thanks to Spencer Wilson who joined the group briefly to help us identify where we could find guides to up-coming business from Kirklees Council.

The video we came with up is below. This is a kind of proof-of-concept. It’s a bit rough and ready, but, I think a fairly good effort given that we basically did it all, including choosing the topics, writing scripts for the section, filming it, and doing a basic edit in half an hour. I finished editing it on Saturday. I’d be really interested in feedback on this concept. I firmly believe that reports and papers are not the way to communicate council business to the public, and I think this idea has merit. What do you think?

And here is the prototype consultation tool that Karen and Helen came up with https://app.represent.me/collections/4680/kcorrick/34/what-do-you-think-about-social-care/questions/3248/what-does-social-care-mean-most-to-you/ I think we’ve got something here.

After a brief break during which I walked the dogs, Friday evening saw a democracy-themed Pechakucha evening. There were some very inspiring talks, and a number of people who had never done a talk before in that format did a great job in grappling with it.  During the evening I launched the Civic Story Factory. More of that later.

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Saturday

We reassembled on Saturday morning, with a fair number of new people. The day kicked off with some Lightning Talks, and I was particularly pleased to see the in-coming Chief Executive of Kirklees Council (she started the job two days later), Jacqui Gedman delivering the first talk, and thus endorsing the Notwestminster approach.

Most of my focus on the Saturday was on the workshop I was running “Introducing the Civic Story Factory”, which launched my new social enterprise dedicated to unlocking the stories of great work done in the non-profit and public sectors. You can find notes of the session (largely compiled by the wonderful Louisa Thomson) here. I passionately believe that we need to tell the stories of what goes into delivering great public services to counter the negative propaganda put out by the mainstream media. The Civic Story Factory will help people to tell their stories and tell some of the best stories itself. Find out more about it here.

We had a great discussion in the Workshop and the actions we committed ourselves to were:

  • Further developing the concept of video summaries of up-coming council business as piloted in Friday’s session
  • Encouraging and facilitating the production of decision-summary videos following council meetings
  • Documenting the benefits to the village of Bradwell Parish Council‘s support for the village’s Annual Carnival.

If you’d like to work with us on making any of this happen, please get in touch.

Notwestminster 2017 was a great couple of days. Keep an eye on the site to see how the other experiments are progressing, and, if you haven’t made it to a Notwestminster event yet, don’t miss out on the next one!

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Thanks to @LDBytes (particularly Diane) for some of the images used in this post