Digital Flu Clinic

This Saturday (7th October) I will be undertaking what I think is another first, a Digital Flu Clinic. What’s that, I hear you ask?

Well, I’ll be working with Seascale Health Centre in Cumbria to provide digital advice to the people who come to the Flu Clinic there this weekend. Like most parts of the health infrastructure, the Health Centre is keen to encourage its patients to take up online health services and use health apps. Many of its patients are older, and that applies particularly to those who are eligible for annual flu jabs. These patients are less likely to be using online services, particularly as broadband and mobile connectivity are poor in the area.

Seascale Health Centre covers an area of some 350 square miles which has a population only of around 5,500. 450 people are booked into the Flu Clinic, so this is a rare opportunity in such a sparsely populated area to get such a large group of people together in one place. And it is an added bonus that most of the 450 will be older people.

I am really looking forward to helping people to get to grips with the issues holding back their digital lives. Solving those issues will have much wider benefits in their lives than simply interacting with health services. I also think we have hit upon a concept that could be replicated elsewhere. Who else is up for a Digital Flu Clinic?

The Antidote to Poverty Porn TV

Last night I was at a great event at Salford University launching the “Fair Press for Tenants” guide for journalists, produced by Benefit to Society a collective of organisations which has come together to promote positive images of tenants to counter the negativity which often features in mainstream media. Their message is music to my ears as it is a theme I have been focusing on for the best part of the past 5 years.

It was a great event, and there were some wonderful people there. I think the guide is great, but, as I pointed out in the discussion, journalists are not the only people who need to be focused on with this message. Certain politicians have been cheerleaders in stigmatising social housing tenants, and the people who make programmes like “Benefits Street”, “How to Get a Council House”, “On Benefits and Proud”, and “Skint” are generally not journalists, nor are the programme commissioners at organisations like Channel 4 and Channel 5 who decide they should be made.

It was particularly interesting to hear from Eric Smith about the experiences of living in Wythenshawe, South Manchester when “Shameless” was being made, and the impact that had on outsider’s perceptions of the area. After the event some of us had a discussion about whether we could make our own programmes which are the antidote to poverty porn TV. I am definitely up for that if we can raise the resources. Who’s in?

When did we allow the Public Sector to become “other”?

When did we allow the Public Sector to become “other”? I’ve just read yet another article about people doing things for themselves rather than leaving it to the “impersonal” public sector. All power to them, but why the contrast?. We have allowed the media and certain politicians to paint public organisations as being separate from the public, and, it has to be said, a certain kind of management culture and jobsworthiness kind of fosters that within a lot of civic organisations.

But, we should remember that public organisations ARE us. The public funds them through various kinds of taxes, and we elect politicians to oversee them. The public sector represents people’s desire to act collectively to get things done that we cannot achieve on our own. But still there are those who would like us to forget that. This is the reason I have formed the Civic Story Factory to unlock the stories of people doing great work on our behalf.

Bridging the Gap Between Young People and Politicians

Some good news.

I’ve been working with Global Diversity Positive Action (GDPA) an organisation based in Huddersfield which has a particular focus on unleashing the potential of young people who may have been denied opportunities by mainstream agencies. GDPA will shortly be launching an exciting shop-front project in the centre of Huddersfield, which will include a coffee shop, a co-working space, a recording studio, IT training facilities, and hireable meeting space.

A few months ago, I helped GDPA apply for some funding to run a project which addresses some issues which are close to my heart. And last week we heard that The Community Foundation for Calderdale had approved the application.

Lower Valley Chat (working title) aims to engage young people in political processes by bridging the gap between the language they commonly speak, and that used by those who make decisions about their lives. We’ll be working with young people in the Brighouse, Rastrick and Elland areas of Calderdale to help them create multimedia content which identifies the issues of greatest importance to their lives and expresses the actions they wish see taken to address them. We will then present this material to local politicians and other decision makers and invite them to respond.  There has been much talk about increased youth involvement in politics following the recent General Election, one of the things we’ll be testing in this project is whether this involvement can be sustained, and whether the politicians will really listen to their views, or is it just a case of courting their votes at election time. We’ll be working with colleagues at Calderdale Council’s Youth Service to engage with the young people they work with.

It will very much be up to the young people involved to decide what they want to say and how they want to say it, but we envisage they will build their case using a mix of YouTube videos, SnapChat messages and Instagram posts, with maybe a bit of Facebook and Twitter mixed in as well. The challenge will be to get the decision-makers to engage with them on those platforms. It’s a challenge I am looking forward to.

We are already planning a launch event in a local park featuring a performance by a popular local Grime artist. And the project will culminate in an event where we present the content to the politicians.

We are looking for businesses (local or otherwise) who’d like to get involve by donating prizes to be presented to the young people. Please please get in touch if you can help with this.

Watch this space for news of the project as it develops.

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Why does it take a tragedy for the good stories to come out?

On Tuesday of this week I tweeted the following

There were some amazing stories that came out of the aftermath of the bombing at Manchester Arena, not least of which being the heroics of Steve, the homeless guy, who subsequently was offered 6 month’s accommodation by the co-owner of West Ham United Football Club.

But, why does it take a tragedy for the mainstream media and the public in general to start paying attention to our dedicated NHS workers and other public servants? And, it has to be asked, why does a homeless person have to perform heroic deeds before he is offered accommodation?

Health workers and public servants are doing great work every day of our lives, and there are homeless people on the streets of every city who have not had the opportunity to respond in the way Steve did. Are they any less deserving?

People doing good work need to tell their own stories. Because there are few occasions when the mainstream media and public pay attention to them.

We are a society that believes in sharing, in helping each other, and in being there when needed. That is our story.

Telling the Story of an Iconic Building

I’ve just begun a piece of work with Leeds City College. There are a number of strands to it, more of the others later. This post is about the work we are doing on Printworks.

We are building to the full launch of the Printworks campus which will take place in August of this year. Printworks is a state-of-the-art campus housed in the former Alf Cooke Printworks in Hunslet. It is a building which has a rich history, including being the place where the first colour playing cards were produced, and for years, it was acknowledged as the world’s leading producer of cards. Printworks is an iconic building to the people of Hunslet and to the wider community in Leeds, and is important to many who came in contact with it as employees, customers or contractors.

On the launch day in August, we’ll be live streaming and flooding social media with the exciting activities taking place (more of which later), but, between now and then, we are seeking to engage with the local community and the former workforce of of the print company, to build a living history of the building and its place in the community and the economy of Leeds.

We’ve already made a start on this, as Raychel McGuin, the college’s Marketing Manager has made contact with a number of former workers at the works, and we met with them last week to kick things off. We are now working to form a Friends of Printworks group whose role will be to engage with the community and help us build an historical record of the building. So, we are asking the following:

  • Would you like to be part of the Friends of Printworks group?
  • Do you have any historical items / artefacts associated with the building or with Alf Cooke?
  • Do you have any stories to share about something that happened in the building or while working for or doing business with the Printworks?
  • Do you have any photos of the window of St. Jude’s Church which was incorporated into the building in the 1950s?

We’ve already heard some great stories from the people we’ve engaged with, including

  • The employee who used to run his car on printing fluid;
  • The workers who brought their own coal in from home to fuel fires in the building;
  • Fights on the shop floor; and
  • The women who worked assembling munitions on the balconies during the Second World War.

The Alf Cooke company was known to be generous to its workforce, sponsoring annual racing and fishing trips, and running a number of sports teams including rugby and cricket teams. There must be thousands of people with some kind of connection to the building, and we’d love to hear your stories.

If you have anything to say about Printworks, or want to get involved in the friends group, please get in touch.

Former Printworks employees John Tonks, Norman Raddings, and Denis Smith

Housing Vote 2017

This is the start of the Campaign to get Social Housing tenants in the UK to register to vote and to be enabled to make informed choices at the General Election on June 8th 2017.

Social Housing providers are prone to complain that Government doesn’t understand them, despite the resources they invest in lobbying. And yet, large proportions of their 4 million tenants don’t vote. Let’s change this. Tenants voting and making informed decisions has to be the way forward.

Please see my video below launching the Campaign, there will be more to follow on this. In the meantime, please contribute your ideas for the Campaign in the comments below to add to these ideas already raised:

  • Social Housing providers to close their offices on Election Day and to deploy staff in helping tenants to get to the Polling Stations;
  • Organising Housing Hustings in venues accessible to tenants (and live-streaming them for those who cannot attend);
  • Displaying information on how to register to vote in Housing Offices and on Housing Websites;
  • Displaying information on where Polling Stations are in Housing Offices and on Housing Websites:

Please share this post and the YouTube video below to get the Campaign going, and use the hashtag #housingvote17 on social media. I have also started a Patreon page at https://www.patreon.com/johnpopham to raise money for the Campaign and other things I do in the future.

Friendships not Transactions

I need to get this off my chest.

I couldn’t possibly count the number of times people have given me the excuse for not pursuing digital transformation that recipients of services would miss the personal touch. Indeed I am repeatedly told that, for many the regular interaction with their care worker / housing officer / other professional is their only human contact.

I have 2 responses to this argument.

The first is, why are we not making more use of technology to reduce isolation and increase human contact? First priority in this for me is to assist people to use social networking to make new friends who they can subsequently meet in person. Second priority is to connect people together online, whether it be via social media sites, or via video conferencing.

My second response is this. What has our society come to if the only personal contact people have is with those who are paid to deliver a service to them? This is not right and it should not be used as an excuse for holding back progress. I refer you back to my first response for how we should be dealing with this. Let’s help people make and maintain real friendships, not rely on perfunctory transactions for a semblance of human warmth.

Here’s Paro the robot seal which has proven really good at connecting with older people.

Tales from Notwestminster

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Friday and Saturday saw two days of “Democracy Geeks” getting together in the town where I live, Huddersfield. This is the third year that Notwestminster has happened and the event just goes from strength-to-strength.

Technically, Friday and Saturday were separate events, with Friday being the Democracy Experiments Day, and Saturday being the main event. But there were enough people present at both days to make it feel that they were completely connected, and a Pechakucha evening on the Friday night, also brought some other new voices into the picture.

Friday

So, on Friday, we split into groups to work on particular challenges. I joined the group led by Helen Cammack which was looking at how local authorities could work with community groups as a conduit to public involvement and consultation. After some discussion, we agreed that it would make sense to use Helen’s interests.me platform combined with Kathryn Corrick‘s Represent to develop an online consultation mechanism via which community groups could collectively input to council policy. Helen and Kathryn went away to work on this, while the rest of the group worked on our complementary idea, which was to put together a video news bulletin on forthcoming council business which could be shown at community group meetings.

The idea was to to create a user-friendly package, summarising the business the council was due to deal with in the next month which groups could then discuss and respond to. Thanks to Spencer Wilson who joined the group briefly to help us identify where we could find guides to up-coming business from Kirklees Council.

The video we came with up is below. This is a kind of proof-of-concept. It’s a bit rough and ready, but, I think a fairly good effort given that we basically did it all, including choosing the topics, writing scripts for the section, filming it, and doing a basic edit in half an hour. I finished editing it on Saturday. I’d be really interested in feedback on this concept. I firmly believe that reports and papers are not the way to communicate council business to the public, and I think this idea has merit. What do you think?

And here is the prototype consultation tool that Karen and Helen came up with https://app.represent.me/collections/4680/kcorrick/34/what-do-you-think-about-social-care/questions/3248/what-does-social-care-mean-most-to-you/ I think we’ve got something here.

After a brief break during which I walked the dogs, Friday evening saw a democracy-themed Pechakucha evening. There were some very inspiring talks, and a number of people who had never done a talk before in that format did a great job in grappling with it.  During the evening I launched the Civic Story Factory. More of that later.

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Saturday

We reassembled on Saturday morning, with a fair number of new people. The day kicked off with some Lightning Talks, and I was particularly pleased to see the in-coming Chief Executive of Kirklees Council (she started the job two days later), Jacqui Gedman delivering the first talk, and thus endorsing the Notwestminster approach.

Most of my focus on the Saturday was on the workshop I was running “Introducing the Civic Story Factory”, which launched my new social enterprise dedicated to unlocking the stories of great work done in the non-profit and public sectors. You can find notes of the session (largely compiled by the wonderful Louisa Thomson) here. I passionately believe that we need to tell the stories of what goes into delivering great public services to counter the negative propaganda put out by the mainstream media. The Civic Story Factory will help people to tell their stories and tell some of the best stories itself. Find out more about it here.

We had a great discussion in the Workshop and the actions we committed ourselves to were:

  • Further developing the concept of video summaries of up-coming council business as piloted in Friday’s session
  • Encouraging and facilitating the production of decision-summary videos following council meetings
  • Documenting the benefits to the village of Bradwell Parish Council‘s support for the village’s Annual Carnival.

If you’d like to work with us on making any of this happen, please get in touch.

Notwestminster 2017 was a great couple of days. Keep an eye on the site to see how the other experiments are progressing, and, if you haven’t made it to a Notwestminster event yet, don’t miss out on the next one!

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Thanks to @LDBytes (particularly Diane) for some of the images used in this post

Digital Inclusion – it’s about confidence and capacity; not training

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I’m just back from two great days in East Suffolk delivering digital inclusion sessions in Lowestoft and Felixstowe. These sessions were a pilot for East Suffolk Councils to find out what works before they roll out a wider digital inclusion programme for residents in the districts. I met some lovely people, and, as always I was learning perhaps as much as they were.

As you probably know now, I have a particular approach to digital inclusion which is based on the following principles:

  • Go to where people are, don’t wait for them to come to you;
  • Reasons for using the internet are different. Some can be harder to find than others;
  • No one voluntarily begins using the internet because they want to access Government services;
  • Most people use the internet for fun. The newcomer’s introduction should also be fun;
  • Show people what others do with the internet. They might want to join in;
  • Demonstrate that internet use is a part of “normal”, everyday life.

One thing of particular note which came out of this for me was that a number of people present at the sessions reported that they had had their introduction to new technologies soured by classroom training approaches that tried to teach them content irrelevant to their lives at a pace that left them behind. They found this experience intimidating, confusing, and boring. And it had taken them some time to re-find their interest. The feedback I had from my sessions suggested that they had now turned that corner and were on the road to making digital part of their lives. I think all of us who believe that digital inclusion is vital to people’s health and wellbeing need to raise our voices against all the wasted resources that go into classroom approaches. I am seeing increasing evidence not only that they don’t work, but that they are actually counter-productive.

My time in Suffolk further confirmed to me that the individual nature of each person’s reasons for digital exclusion means that individualised approaches are necessary, and that these approaches need to be patient and long-term. There is no quick fix. We have to remember that digital inclusion work of one kind or another has been going on for 15 years or more. Those who are still not on board are the most resistant, and probably have the most complex issues around why they are not online. These factors have to be unpacked and addressed, sometimes one-at-a-time. And one of the key components of this approach is that people have to be encouraged to love digital enough to want to keep at it, using digital devices and getting fluent with them. I have seen that it is very easy for people to slip back into exclusion if they don’t keep practicing. And they won’t keep practicing if they don’t like what they are doing.

Some of the other interesting issues which emerged from these sessions included:

  • the lady who refused to believe that the product we found on eBay was genuine because it was less than half the price she was used to paying for it in the shops. I think she was eventually convinced by my efforts to show her how to use buyers’ feedback to check whether the seller had a history of offering genuine products (they had almost 99% positive feedback). It is apparent that people who don’t use the internet don’t have a clue about how much money they could be saving if they researched products online;
  • numerous participants who had been subject to scam telephone calls claiming to be from Microsoft or “Windows” and offering to solve computing problems. One participant had actually gone through with the process, but fortunately his daughter had intervened and cancelled his debit card and wiped his laptop before he could lose any money. But even those who had not succumbed said things like “they were so convincing”, “what he said rang true because I had just been given a new computer”, and “but how did he get my number?”. There is a shocking lack of knowledge among digitally excluded people about how randomised computerised systems work. They don’t realise that it is perfectly possible for them to be chosen at complete random by a system that dials millions of numbers a day. They think there has to be a reason why they were chosen for the call. And they don’t understand that a stranger on the end of a phone line cannot possibly have any idea of the state of their computer;
  • quite a few of the participants didn’t have any close relatives alive. This meant that they hadn’t felt the need to learn to use the internet to communicate, they didn’t have family to show them the ropes, and they didn’t have anyone putting pressure on them to join in online conversations;
  • One of the characteristics that many digitally excluded seem to share is a lack of curiosity about life. This is a real barrier to overcome. It means both that they don’t welcome opportunities to learn new things, like how to use the internet, and it is hard to get them excited about the potential for access to the online world to open up new vistas and opportunities for them;
  • The pressures to use online services are getting to the point where some can no longer resist. This was certainly a factor for a number of participants. The trick, from my point of view, is to prevent these pressures from making internet use seem a chore, rather than a pleasure.

All these issues means that we have to stop trying to push people through systems designed around numbers of outputs, listen to their needs, wants and fears, and address them patiently and sympathetically.

Please get in touch if I can help you work with your clients to address similar issues