I still encounter so much resistance to the adoption of new technologies in public services. One particular battle is about the use of remote consultations in healthcare.
Yesterday, Hilary Garner told me a very powerful story about what happened when a family member was taken ill in Germany recently. He is sure that the care given was dramatically improved by the doctors’ ability to remotely consult with an expert remotely via Skype, at 1 o’clock in the morning. It was all done in perfect English as well, and, as Hilary explained, the remote consultant was able to reassure him directly about the course of action taken.
People think that remote consultations are impersonal. But, would you rather have access to the expertise of one doctor, face-to-face, or the collective expertise of many doctors via Skype?
Here’s Hilary’s story.