A Personal Story about the vital use of Skype in German Healthcare

I still encounter so much resistance to the adoption of new technologies in public services. One particular battle is about the use of remote consultations in healthcare.

Yesterday, Hilary Garner told me a very powerful story about what happened when a family member was taken ill in Germany recently. He is sure that the care given was dramatically improved by the doctors’ ability to remotely consult with an expert remotely via Skype, at 1 o’clock in the morning. It was all done in perfect English as well, and, as Hilary explained, the remote consultant was able to reassure him directly about the course of action taken.

People think that remote consultations are impersonal. But, would you rather have access to the expertise of one doctor, face-to-face, or the collective expertise of many doctors via Skype?

Here’s Hilary’s story.

 

2 thoughts on “A Personal Story about the vital use of Skype in German Healthcare

  1. When I speak to the doctors about this, they say they can’t do it because it isn’t secure enough for their rules and regulations. Also many people don’t have ‘fit for purpose’ connectivity.

    • Indeed Chris. But, if German doctors can do it, why not UK doctors? And in this case the consultation was hospital to hospital, so I would hope they would have the connectivity in place

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