Telecare & Telehealth: Drivers for Digital Inclusion

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Earlier this week, I spend two days at Leeds University Business School, videoing the AKTIVE project conference “Technology, Care and Ageing: Enhancing Independence”. Although my role was to observe proceedings through the screen on the back of the camera, I found the whole event fascinating.

The conference theme was about the use of Telehealth and Telecare with older people. I got to see a lot of the conference, as I was asked to capture snippets of all the parallel workshops. As I went around the event, I heard a common theme emerging, which was repeated in a keynote presentation by Professor Heinz Wolff (pictured above). This was that it is essential to get people acquainted with unfamiliar new technologies before there comes a crisis in their lives which means they are forced to use them. There were many examples cited of people rejecting telecare equipment, or failing to use it as intended, because they were frightened of it, or at least extremely unfamiliar with it.

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Esther Rantzen at AKTIVE 2014 Conference

This is a similar theme to one of my recurring mantras for Digital Inclusion, which is that people have to be introduced to new technologies in enjoyable ways and in familiar settings, before they have to use them for formal, or in this case, life-saving purposes.

There is an audioboo below, in which I captured my immediate thoughts. I think it is imperative for the Digital Inclusion and Telecare / Telehealth communities to unite around a common agenda to build familiarity with new technologies among older people for whom they can be life-enhancing, and life-saving, tools.

 

Do you want to talk to others or just yourself?

This is just a quick thought stimulated by Facebook’s move to force people to use its Messenger app rather than messaging people through the general Facebook app.

I’ve seen a number of people on social media platforms grumbling about this, and suggesting it will cause them to leave Facebook. Over the years I have had loads of people telling me they want to use a particular platform because of its design. My reply to this is always that a platform can have all the perfect design features you could wish for, but, if the people you want to contact are not using it, you will be talking to yourself, not to anyone else.