An Open Letter to the Managing Director of Cross Country Trains

Dear Mr. Cooper

Internet Connectivity and Mobile Phone Signals on Voyager Trains

Cross Country Voyager Train

A Cross Country Voyager Train - Image courtesy John Grey Turner http://www.flickr.com/photos/johngreyturner/

I am writing to you to ask if you can please do something about Internet connectivity and mobile phone signals on your Voyager Trains. I write following two particularly frustrating journeys; from Leeds to Bristol Temple Meads on 25th January, and Bristol Temple Meads to Manchester on 26th January, when neither of the devices I normally carry with me for Internet connectivity on the move, a Vodafone dongle and a Mifi mobile wifi unit on the Three network, could get anything more than fleeting signals. I am a regular user of Cross Country trains, most frequently between Leeds / Wakefield and my office in Sheffield, but also on longer journeys too.

I travel a lot in my job, and, partly because I live within walking distance of Huddersfield station, partly because I believe in keeping driving to a minimum in the interests of saving the planet, but mainly because I can work on the move rather than treating travel as “dead time”, I nearly always travel by train. I firmly believe that efforts need to be made to attract more people out of their cars and on to the train, and that making the travel experience more like a mobile office could be a key factor in this.

I travel regularly on East Coast Trains between Leeds and London, and find the free wifi offered on those services to be a great help, even though actual connectivity to the Internet can be patchy. I also note Virgin Trains’ introduction of wifi on its West Coast services, although I believe that the fact that there is a charge for this is a powerful disincentive for most people. Personally, I think free wifi on trains has to be the way forward and is the main way to create the mobile office on rails.

The Cross Country Voyagers are the trains I have the most problems with connectivity on. And I know it is the Voyagers which are the issue, because there are no such problems when using your refurbished HSTs on my usual route between Leeds and Sheffield. Now, I realise that Voyagers are designed to be very safe trains, and, I of course, welcome that, but it is evident that, with safety also comes the inability of mobile phone signals to penetrate into the carriage. Virgin had the same issue on its West Coast Pendolinos and has addressed this by placing signal boosters in the carriages. I now find that I often get an near unbroken 3G signal when traveling from Manchester to London on Virgin services, which means I have an alternative to using the (paid for) wifi.

So, my request to you is, can you please consider introducing signal boosters into Voyager carriages. Free wifi would be great, and if you would consider it, that would be an extra incentive to the mobile office worker. But, if wifi is a step too far at this stage, please look at 3G signal boosters similar to those adopted by Virgin, I am convinced that this would be an important tool in driving up business use of your services and would pay for itself over not too long a period.

No signal on Mifi on Voyager Train

No signal on Mifi on Voyager Train

I know there are lots of people who feel the same as me, as is evidenced by replies to my blog post on the issue (https://johnpopham.wordpress.com/2009/11/05/campaign-for-better-connectivity-on-trains/) by the many comments of people who use the #uktrain hashtag on Twitter (http://search.twitter.com/search?q=%23uktrain) and other people I come across in my travels. In the modern age, people need to stay connected to their networks to operate efficiently, and it is immensely frustrating to lose this connectivity for long periods while traveling on your train services.

I would be grateful for a reply indicating whether this is something you are prepared to look into.

With best regards