My “patient” was someone who had been charged by her employer with communicating with young people, but was struggling to do so effectively. All the different methods I explored with her would have involved using a mobile phone of some kind, preferably a smartphone. The barrier we kept coming across was that her “work” phone was an ancient non-smart phone, which even struggles to send text messages, and she had been unable to persuade her employer that she needed a decent tool to do her job. She has a personal smartphone, but is understandably reluctant to use that for work purposes. Even using the Whatsapp application to send free messages was ruled out because it would have meant revealing her private phone number.
Organisations of this kind that fail to see the benefits of deploying smartphones are sending people like my “patient” out to do their jobs with both hands tied behind their backs. A low-cost source of recycled phones might start to chip away at this reluctance.